Registration Specialist

Altru Health System; United States; On-site; USD 22,000 - 34,000; Full time

Job summary

Altru Health System's Cancer Center in Grand Forks, ND, is seeking a Registration Specialist Clinic to handle incoming calls, schedule appointments, and complete patient registrations. The role emphasizes gathering demographics, insurance data, MSPQ verification, and coordinating with departments to meet patient needs.

Typical schedule is Monday through Friday, 7:30 am to 4:30 pm. English proficiency is required; an Associates degree in Healthcare is preferred with about 1 year of experience.

Qualifications

• Associates - Healthcare preferred.
• Minimum 1 year work experience preferred.
• Proficiency in reading, writing, and speaking English required.

Responsibilities

• Register patients by collecting and recording demographic, insurance, financial, and clinical data.
• Record and collect necessary patient account documents.
• Collect self-pay balances, pre-payments, and co-pays per guidelines.
• Create and update patient accounts to ensure accurate services and processing.
• Schedule patient visits and procedures, coordinating with departments to meet needs.
• Accurately schedule and register appointments.
• Verify insurance information, obtain authorizations/pre-certifications, ensure services are billed correctly.
• Review MSPQ for Medicare accounts.
• Modify work schedule to meet department goals and deadlines.
• Perform other duties as assigned.

Education

Associates - Healthcare

Job description

Everything we do is underscored by a why — and that why is one another.

Location

Altru Cancer Center 960 S. Columbia Rd. Grand Forks, ND 58201

Pay Range

$16.26 - $24.38

Summary

Under the direction of the practice manager, the Registration Specialist Clinic will be responsible for answering incoming calls for the clinic, responding to a variety of patient requests and inquires including scheduling appointments for physicians and hospital related appointments and procedures. In addition, the Registration Specialist Clinic will focus on obtaining the required information from the Patient/family to complete registration, complete verification through use of various software, complete Medicare secondary (MSP) questions, and look up current insurance and co-pay information. Typical schedule is Monday through Friday from 7.30am - 4.30pm.

Essential Job Functions

• Accurately registers patients by collecting and recording demographic, insurance, financial, and clinical data in the computer system.
• Records and collects necessary patient account documents.
• Collects self-pay balances, pre-payment amounts, and co-pays per guidelines, if applicable.
• Creates accounts for new patients and updates accounts for previous patients to ensure accurate services and account processing.
• Schedules patient visits and/or procedures, while coordinating appointments with other departments to meet the patient/provider needs.
• Accurately schedules and registers appointments.
• Maintains knowledge of and complies with third-party payers’ requirements for verifying insurance information, obtains authorizations/pre-certifications, and completes other activities to ensure services are billed and reimbursed appropriately.
• Reviews Medicare accounts for completed MSPQ.
• Modifies work schedule to meet department goals/deadlines and the needs of the department and patients.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Education

• Preferred: Associates - Healthcare

Work Experience

• Preferred: A minimum of 1 year

Language Requirements

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands

• Sit: Continuously (67-100%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands

• Lift -Floor to Waist Level: Light (10-20 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Sedentary (<10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position

Infrequent Driver

Reference ID

R8445

About Altru

Making a real difference. For one another. To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go. Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO).

At Altru, everything we do is underscored by a why—and that why is one another. We believe in the power of community and the difference we can make together. As the trusted healthcare provider in our region, we’re driven by a commitment to quality care and creating a supportive environment where every team member can thrive. Here, you’ll have opportunities to advance your skills, work with the latest technologies, and experience the fulfillment that comes from giving back—taking your career wherever you want it to go. Join our team and be part of a small community with a big heart.

Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre‑employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107.

Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affiantative Action Plan at no charge, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.