Registration Specialist

1024 Lehigh Valley Hospital - Schuylkill; Pottsville (Schuylkill County); On-site; USD 34,000 - 42,000; Full time

Job summary

Lehigh Valley Hospital — Schuylkill is seeking a Patient Registration Associate to coordinate patient registration, insurance verification, and scheduling with a focus on accurate data collection and positive patient experiences.

The role involves interviewing patients, validating orders, scanning documents, and collecting financial liabilities, while guiding patients toward available financial counseling resources.

Qualifications

• High School Diploma or GED; 1 year of customer service or healthcare environment experience.
• Able to interact with a diverse patient base, including emergencies.
• Successful completion of required training within two attempts.

Responsibilities

• Coordinate patient registration, insurance verification, and scheduling.
• Interview patients by phone and in person to gather demographics, insurance, and clinical information.
• Ensure referring providers' orders are complete and match the appointment scheduled.
• Obtain new orders prior to tests or treatments if incomplete or inaccurate.
• Scan insurance cards, scripts, patient IDs, and regulatory forms accurately.
• Obtain signatures to ensure timely reimbursement and collect patient financial liability.
• Refer patients to financial resources for assistance with counseling.
• Review daily schedule to identify conflicts and coordinate with staff for resolution.
• Maintain compliance with registration accuracy.

Skills

Customer service

Healthcare environment

Interpersonal communication

Education

High School Diploma/GED

Tools

Computer

Typing proficiency

Job description

Summary

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees.

Job Duties

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled.
• Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable.
• Refs patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• High School Diploma/GED 1 year Customer service or 1 year Healthcare environment such as a hospital and/or physician office Computer and typing proficiency.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

Preferred Qualifications

• Associate’s Degree Health care or related field 2 years registration/insurance verification in a health care setting Knowledge of medical terminology.
• Bi‑lingual - Spanish/English.

Physical Demands

Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Agency Policy

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

420 S Jackson St

Primary Location

Lehigh Valley Hospital- Schuylkill S. Jackson Street

Position Type

Onsite

Union

Not Applicable

Work Schedule

day shift position with multiple start times, includes 2nd shift rotation every other weekend/holiday

Department

1024-00103 Patient Registration

Company & Culture

Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community. LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.

Video

https://youtu.be/GD67a9hIXUY