Registration Specialist

Saint Francis Healthcare System; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The Registration Specialist at Saint Francis Healthcare System in Cape Girardeau, MO coordinates check-in, preregistration, registration, and admission processes to ensure accurate demographics and compliant payor information.

Responsibilities include collecting IDs, insurance cards, signing forms, and protecting patient privacy while supporting timely flow and maximizing reimbursement through careful data entry and cross-training with scheduling, authorizations, and referrals.

Qualifications

• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.
• High school diploma or equivalent required.
• Ability to proficiently utilize a computer and software programs is essential.
• Professional and courteous manners in dealing with customers and staff.
• Must demonstrate appropriate and timely independent judgment.

Responsibilities

• Obtain photo ID, insurance cards, signed forms, and orders, and scan into medical record.
• Maintain system work queues and handle registration/admission duties.
• Answer phones, fax, scan, DPMs, and other duties as assigned.
• Cross-train with System Scheduling, Authorization, & Referrals to assist as needed.
• Work with staff to ensure smooth, timely patient flow and maximize reimbursement.
• Promote harmonious intra- and inter-department relationships and deliver quality customer service.
• Adhere to the Mission, Vision, Values and Philosophy of Saint Francis Healthcare System.

Skills

Customer service

Computer skills

Professionalism

Independent judgment

Education

High School Diploma

Job description

Job Summary

The Registration Specialist is responsible for check-in, preregistration, registration, preadmission, and admission. These functions include but are not limited to obtaining accurate and thorough demographic information, responsibility for adhering to compliance with CMS, government payors, commercial and third party payors, EMTALA, and The Joint Commission rules and regulations and ensuring compliance, requirements, benefit verification, preauthorization requirements, signatures on consent for treatment, co-pay collection and other payments on previous balances, obtaining information, pictures and signature on HIPAA forms, issuing Medicare/Tricare Important Messages and Patient Rights and Responsibilities. The Registration Specialist is goal-oriented and makes decisions based on the worth and success of each individual involved in the Revenue Cycle.

• Responsible for obtaining photo ID, insurance cards, signed forms and orders (when applicable) and scanning into the medical record at the time of registration/admission.
• Responsible for working and maintaining system work queues.
• This position will also require answering the telephone, faxing, scanning, DPM’s, and various other duties assigned by the manager.
• This individual will be crossed trained with the System Scheduling, Authorization, & Referrals to assist as needed.
• Works closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services.
• Promotes harmonious and efficient intra and inter departmental relationships and delivers quality customer service.
• Adheres to the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System.
• Constantly works with and maintains restricted or confidential information from many sources within the Healthcare System.
• Any and all duties as assigned by the Supervisor, Manager.

Job Details and Requirements

Shift: Monday-Friday 8:30am-5:00pm

Education

High School Diploma or equivalent required

Certification & Licensures

N/A

Experience

• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.
• Ability to proficiently utilize a computer and software programs is essential.
• Must maintain a professional and courteous manners in dealing with customers and staff in all manners of communication.
• Must demonstrate appropriate and timely independent judgment.

Why Work at Saint Francis

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.

You’ll find more than 50 specialties, the region’s only Level III Emergency and Trauma Center, and southeast Missouri’s first Level III NICU. The system’s employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area’s primary care providers.

A Mission That Matters

At Saint Francis, you’re not just doing a job - you’re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

• Integrity: Doing what’s right, even when no one is watching
• Stewardship: Managing resources wisely for the future
• Faith: Believing in a purpose greater than ourselves
• Hope: Lifting up those who feel discouraged
• Joy: Serving others with a grateful, happy heart
• Compassion: Seeing others through Christ's eyes
• Excellence: Always striving to be the best
• Dignity: Respecting human life from beginning to end

If You’re Looking to Make a True Impact…

Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards

Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/.

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at [e-mail].