Registration Representative - Full-time 2nd Shift

Default Brand; Norwalk (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & Dental coverage

401K match

Paid time off

Tuition assistance

Job summary

Fisher-Titus in Norwalk, Ohio is seeking a Registration Representative to support the 2nd shift for the emergency department and related services. The role handles patient registrations, insurance verification, data entry, and point-of-service collections with a focus on service excellence.

You will greet patients, verify information, coordinate with care teams, and help maintain accurate electronic records while adhering to HIPAA and hospital policies.

Qualifications

• High School diploma or GED required
• Associate's degree in healthcare administration, business administration, or related field desired
• At least 3-5 years of customer service, administrative, and/or data entry experience required
• At least 3 years of experience in a healthcare environment preferred
• Knowledge of database software applications desired
• Customer service, teamwork, and conflict resolution skills
• Efficient time management skills and ability to multi-task
• Strong written, oral, and interpersonal communication skills
• Demonstrated skills in organization, planning, coordinating, and collaborating
• Strong understanding and comfort level with computer systems and Microsoft Office

Responsibilities

• Greet and register emergency department patients in a professional, compassionate, and timely manner
• Field incoming calls, respond to patient/staff inquiries, and initiate triage notifications when necessary
• Coordinate and record today’s expected arrival queue with accuracy
• Manage registrations for emergency, trauma, behavior health, direct admissions, transfer, and critical care patients
• Provide assistance and direction to patients, families and visitors with empathy and de-escalation during emotional situations
• Gather and verify confidential health and financial information and ensure payment for services

Skills

Customer service

Time management

Multitasking

Communication skills

Teamwork

Education

High School diploma or GED

Associate's degree in healthcare administration

Tools

Microsoft Office

Database software

Job description

Registration Representative - Full-time 2nd Shift

Job Category : Service/Skilled

Requisition Number : REGIS005719

• Posted : November 2, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Norwalk, OH 44857, USA

Description

Caring For the Community You Love

Choose a career to make a difference in people's lives every day, choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work - Full-time position - 2nd shift
• Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promoteslifelong health and wellness for our community

General Summary:

The Registration Representative provides customer service coverage for Fisher-Titus and assumes responsibility for successful financial outcomes of all patient services. This position performs imperative duties, including but not limited registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections while maintaining patient relations and customer satisfaction.

Education, Licensure, Registration and Experience:

High School diploma or GED required

Associate's degree in healthcare administration, business administration, or related field desired

At least 3-5 years of customer service, administrative, and/or data entry experience required

At least 3 years of experience in a healthcare environment preferred

Knowledge of database software applications desired

Customer service, teamwork, and conflict resolution skills

Efficient time management skills and ability to multi-task

Strong written, oral, and interpersonal communication skills

Demonstrated skills in organization, planning, coordinating, and collaborating

Strong understanding and comfort level with computer systems and Microsoft Office

Essential Functions:

Greet and register emergency department patients in a professional, compassionate, and timely manner while maintaining a calm demeanor in a high stress situation.

Promptly field and/or directs incoming calls, responds to patient/staff inquiries, and initiates triage notifications when necessary.

Works with patients to coordinate and accurately record today’s expected arrival queue

Manage registrations for emergency, trauma, behavior health, direct admissions, transfer, and critical care patients while adapting to changing priorities and emergent situations.

Provide assistance and direction to patients, families and visitors while demonstrating empathy and de-escalation skills during emotional, crisis or traumatic situations.

Gathers and verifies all appropriate confidential health and financial information from patients while using various compute software to assure payment for all authorized services.

Enters new patient data and/or verifies patient records are up to date, verify completeness of electronic medical records, makes changes as necessary, and files records in accordance with Fisher-Titus policy.

Maintain confidentiality of patient information and comply with HIPAA, EMTTLA, Medicare, and other applicable regulations.

Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus

Verifies medical necessity in accordance with Centers for Medicare and Medicaid (CMS) standards and communicates relevant coverage information to patients.

Collect Point of Service (POS) payments in accordance with organizational policies while maintaining customer service excellence.

Identify patients who qualify for ABN, TEAM, MOON, and IMM forms.

Demonstrates knowledge of safety policies and procedures by maintaining a safe working environment.

Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations as well as organizational standards.

Working Conditions:

Stand/Walk –2-4 hrs

Bend – Up to 1/3 of time

Squat – Up to 1/3 of time

Climb – Up to 1/3 of time

Reach Up to 1/3 of time

Lift - Up to 1/3 of time

Carry – Up to 1/3 of time

Push – Up to 1/3 of time

Pull – Up to 1/3 of time

Right Hand - Precise Motor Function (Or Fine Manipulation)

Left Hand - Precise Motor Function (Or Fine Manipulation)

Up to 50 pounds – 1/3 or more of the time Body Fluid Exposure – Yes

Core Requirements:

• Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
• Confidentiality of all data, including patient, employee and operations data.
• Quality Assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion - Every patient, Every time

• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques
• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assess and manages patient's expectations of care

Commitment to Safety - Every patient, Every time

• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something

Delivering High Quality Care - Every patient, Every time

• Commits to efficient, effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes

Qualifications

Education

Preferred

High School or better in General.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.