Registration & Customer Service Coordinator

The McCourt Foundation; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The McCourt Foundation is seeking a Registration & Customer Service Coordinator to manage participant registration and customer service for various events in Los Angeles. The ideal candidate will have strong organizational and leadership skills, with a passion for nonprofit work and experience in high-pressure environments.

Qualifications

• 2–4 years of experience in registration operations or customer service.
• Ability to manage systems and staff in high-volume environments.
• Comfortable managing people, processes, and technology.

Responsibilities

• Oversee event registration and customer service for Los Angeles events.
• Manage participant communications and loyalty programs.
• Hire, train, and manage seasonal customer support staff.

Skills

Organizational skills

Leadership

Interpersonal skills

Communication

Customer service

Tools

Microsoft Office

Registration platforms

Job description

Registration & Customer Service Coordinator

Registration & Customer Service Coordinator

Get AI-powered advice on this job and more exclusive features.

The McCourt Foundation (“TMF”) is a 501(c)(3) organization whose mission is striving to cure neurological diseases while empowering communities to build a healthier world through events and educational forums. TMF’s impact includes millions of dollars in direct support for neurological research at its world-renowned partner hospitals including Massachusetts General Hospital, Brigham and Women's Hospital and Cedars-Sinai Hospital; $72+ million raised through its Los Angeles Marathon Nonprofit Program, and nearly $1 million annually in support of school health and wellness programs including Students Run LA.

This position resides in the Impact Department and reports to the Director of Programming. The Registration & Customer Service Coordinator will oversee participant registration and customer service across all Los Angeles-based events, including the Los Angeles Marathon (the 4th largest marathon in the U.S.), LA Big 5K, Rose Bowl Half Marathon/5K, and the Santa Monica Classic 5K/10K. This role also includes coordinating participant communications, loyalty programs, and race weekend check-in, while managing event support staff. This person will work cross-functionally with marketing, registration and timing vendors, and volunteer coordinators to ensure a seamless participant experience.

We are seeking an enthusiastic professional with strong organizational, leadership, and interpersonal skills who is excited about managing systems and teams in a fast-paced event environment. The successful candidate will be passionate about our mission, committed to excellence, and experienced in managing operations, registration systems, or customer service teams. At TMF, we value a strong work ethic, positivity, and accountability.

Core Responsibilities

Registration Management

• Own and oversee event registration for all TMF Los Angeles events, including setup, maintenance, and optimization of online registration platforms
• Manage participant database including corral placements, bib assignments, data updates, and reporting
• Partner with timing and registration companies to ensure accurate data integration and participant tracking
• Lead loyalty programs, including processing and communication for legacy participants and LA Loyal programs
• Prepare registration reports and key metrics for internal use and post-event analysis

Customer Service & Participant Experience

• Lead participant communications across email, phone, and social media inquiries
• Develop and maintain knowledge bases (e.g., FAQs, final instructions) to streamline participant support
• Hire, train, and manage seasonal customer support staff
• Act as escalation point for complex participant issues or registration exceptions
• Ensure participant questions are resolved with empathy, efficiency, and professionalism
• Oversee bib pickup and registration solutions onsite at each Los Angeles event
• Hire, train and manage registration and customer support teams during event weekends
• Coordinate setup and organization of check-in areas including materials, supplies, signage, and devices
• Serve as point person for onsite participant support and registration troubleshooting
• Assist with signage, setup and breakdown of registration and solutions areas
• Coordinate with marketing to align participant communications and key messaging
• Work with volunteer coordinator to ensure registration stations are properly staffed
• Support fundraising and nonprofit teams with in-person meetings, registration insights and partner and participant support
• Work closely with the operations team on layout and event activation for all registration, bib pick up and solutions areas
• Collaborate with signage coordinator and manage all signage requests for registration and solutions area
• Oversee relationships with tech and registration vendors to troubleshoot, improve and streamline systems

Office & Administrative Support

• Assist with basic office operations such as supply ordering, mail distribution, and invoice routing
• Oversee fulfillment of awards, medals, and incentives as needed

Qualifications & Skills

• 2–4 years of experience in registration operations, customer service, or related fields
• Able to stay calm, focused and professional under pressure during peak event periods
• Demonstrated ability to manage systems and staff in high-volume, deadline-driven environments
• Outstanding communication and organizational skills
• Comfortable managing people, processes, and technology simultaneously
• Proficient in Microsoft Office, especially Outlook, Excel, and PowerPoint
• Experience with registration platforms a plus
• Passion for endurance events and/or nonprofit work is a strong plus
• Willingness to work extended hours during race weekends, including manual setup tasks

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at The McCourt Foundation by 2x

Get notified about new Customer Service Coordinator jobs in Los Angeles, CA.

Representative, Guest Experience (Part-time)

Customer Service Representative II (M-F 6:30am-3:pm)

Customer Service Rep/Account Administrator

Customer Service Representative - State Farm Agent Team Member

Whittier, CA $60,000.00-$80,000.00 6 months ago

Customer Service Representative (Seasonal), LA Memorial Coliseum

Los Angeles Metropolitan Area 2 weeks ago

Executive – Customer Service and Documentation

Customer Service Zone Specialist - Full Time

(Part-time) Showroom Customer Service Representative

Receptionist / Customer Service Representative

West Hollywood, CA $19.08-$19.08 2 months ago

Receptionist / Customer Service Representative

Receptionist / Customer Service Representative

Los Angeles, CA $65,000.00-$75,000.00 2 weeks ago

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Los Angeles Metropolitan Area 3 weeks ago

Customer Service Representative - State Farm Agent Team Member

Wholesale Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

South Pasadena, CA $36,000.00-$48,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.