Registration Coordinator

Astera Cancer Care; West Meade (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Tennessee Oncology is seeking a Registration Coordinator to support front desk operations, check-in patients, collect insurance and demographic information, and schedule appointments. The role involves handling payments, using the EHR/PM system, and ensuring accurate patient records in a fast-paced clinical environment.

Ideal candidates will have a high school diploma, strong customer service skills, and proficiency with MS Office and EHR systems.

Qualifications

• High school diploma or equivalent.
• Experience in professional office or customer service roles preferred.
• Strong computer skills, MS Office, and email proficiency.
• Excellent verbal, listening, and written communication skills.

Responsibilities

• Answer phones and greet patients in a courteous, efficient manner.
• Verify and update patient demographics and insurance information.
• Schedule internal appointments and manage check-ins/outs.
• Maintain confidentiality and handle daily deposits as needed.

Skills

Customer service

MS Office

Communication skills

Organizational skills

Data entry

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.Job Description:The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.ESSENTIAL FUNCTIONS:Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/departmentFollows policy and procedures outlined by management to ensure standardization of processes across all clinicsConducts patient check-in, following policy and proceduresProperly tracks patients in EHR for next location and ensures patients are not missedObtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documentsVerify and update patient demographicsScan documents into Electronic Health RecordCollect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as neededEnsures eligible patients have proper distress screeningCollects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheetsEnsures canceled/no show and missed appointments are followed up and properly documentedSchedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invitesRuns and works daily reports, such as cancel/no show, missing employer, etc.Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requestsCommunicates to other staff members using Instant Messaging SystemScans documents into Electronic Health RecordOther duties as assignedAbility to travel/float to other clinics for business needsMaintain and ensure confidentiality of patient informationAdheres to all Tennessee Oncology policies and proceduresEDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)High school graduate or equivalent with GED2 years of previous professional office experience and/or customer service experience preferredStrong computer skills including Windows file management and MS Office, and e-mail experienceGood verbal, listening, and written communication skillsAbility to work productively and effectively in a fast-paced environmentStrong organizational skills and attention to detailExcellent customer service skillsPHYSICAL REQUIREMENTS:• Able to travel to clinics when necessary• Able to lift 25 pounds