Registrar - Registration MSD - FT - Day

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 21,000 - 33,000; Full time

Job summary

Stormont Vail Health is seeking a Registration staff member for full-time, first shift in the United States. The role focuses on greeting patients, collecting demographics and insurance information, and handling check-in and admissions with accuracy and empathy.

Responsibilities include financial discussions, patient outreach, data entry, and ensuring privacy compliance while delivering excellent customer service to patients and visitors.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to greet patients and visitors professionally.
• Comfort with handling demographic, insurance and visit information.

Responsibilities

• Provide excellent customer service to patients, visitors, and guests to Stormont Vail.
• Register patients in a timely manner with demographic and insurance details, obtaining signatures as needed.
• Complete check-in and admission functions and verify patient identity.
• Conduct financial discussions including patient estimates and collection of payments.
• Collect patient copays and prior balances as appropriate.
• Assist patients with required documentation and data entry.
• Schedule follow-up appointments as needed.
• Explain and provide required handouts.
• Perform real-time insurance eligibility verification.
• Support department duties such as referrals and answering phones.
• Complete various clerical tasks and ensure compliance with privacy laws.
• Adhere to remote work policy and Stormont Vail guidelines where applicable.

Skills

HIPAA compliance

Patient rights knowledge

Medical terminology

Education

High School Diploma / GED

Job description

Position Status

Full time Shift: First Shift (Days - Less than 12 hours per shift)

Location: United States of America

Hours per week: 40

Job Information Exemption Status: Non-Exempt

Brief Overview

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications

High School Diploma / GED

Experience Qualifications

1 year Experience in customer service.

Required Skills and Abilities

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.
• Identify complex problems, review related information, evaluate options and implement appropriate solutions.
• Knowledge of basic medical terminology.

What you will do

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collecting patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
• Complete various clerical and office duties as required based on service area.
• Comply with laws and regulations including maintaining patient confidentiality.
• Correct account and visit edits in a timely manner.
• Perform all other duties as assigned.
• Comply with all policies, standards, mandatory training and requirements of Stormont Vail.

Travel Requirements

10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic.

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned.

Patient Facing Options

Position is Patient Facing.

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility

Physical Demands

Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Frequently 3-5 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 25 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Frequently 3-5 Hours up to 25 lbs Pushing: Frequently 3-5 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Frequently 3-5 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Continuously greater than 5 hours

Physical Demand Comments

Pulling, pushing, sitting and walking frequency will vary based on service areas.

Working Conditions

Burn: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Noise/Sounds: Occasionally 1-3 Hours Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour

Equal Opportunity Employment Statement

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Company Overview

Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet® organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O’Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O’Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.