Registrar- Registration

Hunt Regional Healthcare; Greenville (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Hunt Regional Healthcare in Greenville, TX is seeking a Patient Registry Specialist focused on customer service, information gathering and upfront collections. The role interfaces with nursing and other departments to resolve patient inquiries while ensuring payer guideline compliance.

A high school diploma and experience with automated systems are preferred. The position emphasizes accuracy, timely patient registration, and professional attire in a hospital setting, with opportunities to

Qualifications

• Ability to interpret and generate written correspondence with proper grammar and spelling.
• Knowledge of payer guidelines and medical billing basics.
• Proficient computer and office equipment operation; able to work independently.

Responsibilities

• Register patients with accurate account and unit numbers.
• Explain documents and hospital policies and obtain signatures where required.
• Perform upfront collections and apply payments while maintaining accuracy.
• Coordinate with nursing and other departments to resolve patient inquiries.
• Adhere to HIPAA standards and HMHD compliance policies.
• Provide excellent customer service to patients, physicians and staff.

Skills

Customer service

Attention to detail

Communication skills

HIPAA compliance

Computer literacy

Education

High School diploma or equivalent

Job description

POSITION SUMMARY

Responsible for the registration of patients with a focus on customer service, gathering information, upfrontcollections and the ability to interpret and ensure compliance with payer guidelines for accurate input. Duties mayalso include telephone interviews, taking payments and discharging of patients. Works in tandem with personnelfrom other departments to include nursing staff. Handles patient inquiries and assist to resolve issues and/orconcerns.

POSITION REQUIREMENTS

Minimum Education: High School graduate or equivalent.

Minimum Work Experience:Experience with automated systems. Prior experience involving public contact.
Required Licenses/Certifications: None

Required Skills, Knowledge, and Abilities

Ability to interpret and generate written correspondence utilizing proper grammar, spelling and compositionskills. Knowledge of Payer guidelines. Computer knowledge. Ability to operate office equipment, such as copy machines, fax machine and printers. Must be able to work independently with minimal supervision. Good communication skills essential.

Preferred Qualification

One year's experience in a hospital, insurance or office environment. Medical terminology.

JOB SPECIFIC FUNCTIONS

1. Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
2. Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
3. Attends the required corporate integrity and compliance training and education programs.
4. Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliancetraining and education program.
5. Complies with all HIPAA standards.
6. Continually demonstrate the ability to determine appropriate patient status. Register patients with correct accountnumber and unit number.
7. Explain pertinent documents and hospital policies. Obtain appropriate signatures.
8. Interpret and ensure compliance with payer guidelines for accurate input.
9. Register patients timely to minimize wait time.
10. Process patient information with a minimal error rate. Yearly Accuracy Rate:
11. Attempt upfront collections with a focus on constant improvement. Yearly Collections: $<
12. Consistently discharges ER accounts with accuracy.
13. Attends scheduled departmental meetings.
14. Works in tandem with personnel from other departments to include nursing staff.
15. Resolve issues and/or concerns amicably in a timely manner. Involves coordinator or manager when needed.
16. Promote and demonstrate excellent customer service at all times with internal and external customers to includepatients, physicians, co-workers and other hospital personnel.
17. Communicates effectively and expresses ideas clearly, actively listens and follows appropriate channels ofcommunication.
18. Adaptable and responsive to change.
19. Uses time clock accurately and is punctual on a consistent basis.
20. Demonstrates a positive attitude in all assigned task and towards others.
21. Follows "Call-In" policy by notifying PFS Leader of absence.
22. Absences during evaluation period: 0-6 Occurrences = Meets Requirements. 7 or more Occurrences = Does notmeet requirements.
23. Adheres to hospital and department dress code. Maintains a professional appearance at all times.
24. Consistently contributes to the achievement of excellence in healthcare through the quality and caring values of themission and vision of Hunt Memorial Hospital District.
25. Perform special duties and projects as assigned.