Registrar Hospital Services

Roosevelt General Hospital

Portales (NM)

On-site

USD 36,000 - 54,000

Full time

31 hours ago

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Job summary

Roosevelt General Hospital in Portales is seeking a Registrar to greet patients, verify demographics, and guide them through their hospital visit. You will initiate admissions, coordinate clerical tasks, and ensure accurate data entry for patient records and billing.

The role requires strong communication, teamwork, and the ability to handle cash transactions, co-payments, and insurance inquiries. You may assist with insurance options and support Financial Counselors as needed.

Qualifications

Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial).
Familiarity with EMTALA regulations and hospital billing/collection.
Must have an enthusiastic, positive attitude.
Ability to work independently and manage multiple responsibilities.
Excellent customer service and communication skills.

Responsibilities

Represent Roosevelt General Hospital with professional conduct.
Greet patients and assist navigation of visits.
Pre-register surgical accounts and coordinate admissions.
Obtain and verify patient demographics for EMR.
Post payments and provide receipts; daily cash reconciliation.
May float to different departments for registrar coverage.

Skills

Medical insurances knowledge

EMTALA regulations

Hospital billing and collection

Public relations

Customer service

Communication skills

Typing speed 40 wpm

Basic computer knowledge

Education

High school graduate or equivalent

Tools

Basic computer knowledge

Typing speed 40 wpm

Job description

Job Summary

Under general supervision, is responsible for representing Roosevelt General Hospital (RGH) as an exemplary organization in the region. The Registrar will be the embodiment of the organization’s mission, vision and values. They will greet patients, families and guests upon arrival and assist them in navigating through all aspects of their hospital or clinic visit. The candidate will initiate the department process, inpatient admissions, and transfer paperwork; obtain and verify accurate identification and demographical data for the patient’s permanent medical record and billing. They will coordinate clerical, registration/admission and communication for efficient and effective operations of the department. The candidate will be responsible for assisting patients with insurance options, setting up payment arrangements, collecting insurance co-payments and deposits; obtain comprehensive information to protect the patient’s well-being and the financial interest of the institution.

Promote the mission, vision, and values of the organization

Receive, review, and organize orders to ensure provider signature, diagnosis, ordered study, and date has been provided

Responsible for ensuring all surgical services are authorized

Pre-register surgical accounts

Offer estimates to all commercial patients receiving same-day services or obtain estimate declination form

For scheduled procedures, notify patients two days advance of any amounts due at the time of service

Run ABNs for Medicare patients to ensure they are informed of non-covered services or frequency limits and obtain signatures

Collect demographics and insurance information to enter data into EMR system

Verify patient insurance eligibility by utilizing RGH tools and insurance portals

Obtain signatures to include but not limited to Condition of Admission, HIPAA, Contract Service Waiver, Private Pay Notification

Answer phone calls and redirect them when appropriate

Direct private pay patients to Financial Counselors prior to registering for services

Gathers and documents pertinent patient information to ensure compliance with safety standards

Communicate with providers and other key staff to update the status of a request

Post payments and provide patients with receipt

Daily cash reconciliation and drawer count

Implements downtime procedures in the event of our system being down

Assist with retro Medicaid verification

May be assigned to float to different departments for registrar coverage upon completion of training

Essential Job Responsibilities

Promote the mission, vision, and values of the organization

Receive, review, and organize orders to ensure provider signature, diagnosis, ordered study, and date has been provided

Responsible for ensuring all surgical services are authorized

Pre-register surgical accounts

Offer estimates to all commercial patients receiving same-day services or obtain estimate declination form

For scheduled procedures, notify patients two days advance of any amounts due at the time of service

Run ABNs for Medicare patients to ensure they are informed of non-covered services or frequency limits and obtain signatures

Collect demographics and insurance information to enter data into EMR system

Verify patient insurance eligibility by utilizing RGH tools and insurance portals

Obtain signatures to include but not limited to Condition of Admission, HIPAA, Contract Service Waiver, Private Pay Notification

Answer phone calls and redirect them when appropriate

Direct private pay patients to Financial Counselors prior to registering for services

Gathers and documents pertinent patient information to ensure compliance with safety standards

Communicate with providers and other key staff to update the status of a request

Post payments and provide patients with receipt

Daily cash reconciliation and drawer count

Implements downtime procedures in the event of our system being down

Assist with retro Medicaid verification

May be assigned to float to different departments for registrar coverage upon completion of training

Non-Essential Functions

Performs other duties as assigned.

Roosevelt General Hospital (RGH) is committed to providing safe, quality care to patients. Employees are required to adhere to the Values of RGH.

Integrity

We conduct ourselves in an ethical and responsible manner. We handle each encounter, whether with patients, families or co-workers, with transparency, respect and honesty. Our actions are aligned with our values.

Learning

We believe that growth is enhanced by knowledge and skills. Creating knowledge and skills through teaching and learning is important to us and the healthcare industry. We recognize that learning continues throughout our lives and see learning as essential to keep staff competent. We know that learning changes minds and lives to better serve our patients.

Innovation

We continuously seek cutting edge equipment, techniques and training to stay at the forefront of health care. We believe being a rural health care facility does not limit our ability to provide world class, innovative health care.

Kindness

We believe in treating others as we would want to be treated. We want to serve each person with genuine compassion, understanding, and kindness, as if they are members of our own family. This sometimes means extending extra grace to others when they don’t treat us the same.

Excellence

We strive to be the model facility of quality and safety for our patients and staff alike. We hold each other accountable to the highest standards. We want to be the best at what we do.

Unity

We stand united in our efforts to provide the best care possible for our patients. We recognize healthcare is no longer dependent on a single provider but is a team sport in which all members play an important role. We support each other and respect the unique skills each person possesses. We also stand in unity with our community and commit to collaborative partnerships for the good of all.

Qualifications

High school graduate or equivalent

Medical terminology knowledge preferred.

Basic computer knowledge

Typing speed: minimum 40 wpm, computer knowledge

Bilingual preferred

Professional Requirements

Adhere to dress code, appearance is neat and clean.

Complete annual education requirements.

Maintain patient confidentiality at all times.

Report to work on time and as scheduled.

Wear identification while on duty.

Maintain regulatory requirements, including all state, federal and local regulations.

Represent the organization in a positive and professional manner at all times.

Comply with all organizational policies and standards regarding ethical business practices.

Communicate the mission, ethics and goals of the organization.

Participate in performance improvement and continuous quality improvement activities.

Attend regular staff meetings and in-services.

Knowledge, Skills, And Abilities

Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial), EMTALA regulations, hospital billing and collection process

Must have an enthusiastic and positive attitude

Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state

Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude

Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks

Ability to initiate communication with patients, their families and hospital visitors

Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families