Registrar customer service representative

Colorado Mesa; Grand Junction, Northern (CO, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Colorado Mesa University in Grand Junction, CO invites applications for a part-time Registrar Customer Service Representative. This position supports students, faculty and staff by answering questions and guiding them through the registration process while safeguarding student records.

Estimated 5-10 hours per week with a work-study funding requirement. Responsibilities include assisting walk-up, email, and phone traffic, processing holds, immunization verifications, registrations, and document

Qualifications

• Customer-facing support for registration processes and records in a university setting.
• Proficient in data entry, document handling, and confidentiality requirements.
• Ability to multi-task and communicate clearly with students and staff.

Responsibilities

• Assist walk-up, email, and phone traffic at the front counter.
• Assist students with Registrar processes: Holds, Immunization Verifications, Mav Zone, Registration, Add/Drop, Transcripts.
• Enter data and searches in the student database; direct to appropriate services.
• Prepare student files and daily documents for scanning; index into student files.
• Audit indexed documents for accuracy and confidentiality.

Skills

Customer Service

Computer Skills

Independent Problem Solving

Documentation Skills

Listening

Phone Skills

Resolving Conflict

Analyzing Information

Multi-tasking

Attention to detail

Reading/ Comprehension skills

Tools

Xtender

Job description

## Registrar customer service representativeApply: CMU Main Campus, Grand Junction, CO: Part time: Posted 30+ Days Ago: JR100297**FLSA Status:**United States of America (Non-Exempt)**SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE**At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It’s this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea. From this place of humility and courage, we’ve built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement. Inspired by the soul of the West—the spirit that our region embodies—we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create. ***Colorado Mesa University Core Values*** **Love -**Extending oneself for nurturing the growth of self and others **Dignity -**Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill **Courage -**Taking risks in the pursuit of new possibilities **Humility -**Suspending one’s ego and pride to recognize that no idea is perfect and being open to the input of others **Resiliency -**Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity **Curiosity -**Cultivating awe and exploring the unknown **Power -**The strength to act collaboratively with individual agency to achieve our goals**JOB DESCRIPTION**Job descriptionServes students, faculty, staff, and community members by providing information and services revolving around registration to the college and classes. As well as assist in accurately maintaining Colorado Mesa University’s student records.**Estimated 5-10 hrs per week, based upon work-study funding level during the office hours of Monday through Friday 8 am to 5 pm. Must have work study or MAVworks funding.**Duties:* Assisting walk-up, email, and phone traffic at the front counter by answering questions and providing direct assistance to processes.* Assisting students with processes within the Registrar’s Office such as Holds, Immunization Verifications, Mav Zone processes, Registration and Web Registration, Add/Drop, Student Appeals, Schedule and Transcript Printing, Verifications, Graduation Petitions, and Mail Processing.* Entering data and completing searches within the student database system.* Directing students to the appropriate service areas when the student needs assistance outside of the realm of the Registrar’s office.* File/Document preparation: Preparing student files and daily documents for the scanning process.* Scan prepared documents using high-speed scanners into CMU’s records management software (Xtender).* Index scanned documents into individual student files.* Audit indexed documents within individual student records for accuracy, making changes where necessary.* Maintains strict confidentiality of student information and records.* Contributes to team effort by independently working on tasks assigned as well as ongoing tasks.Skills/Qualifications:Customer Service, Computer Skills, Independent Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Attention to detail, and Reading/ Comprehension skills*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* **DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.****HOW TO APPLY:**Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:* Cover letter (Optional)* Resume