Registrar/Bartow, FL/1817/QM

Peace River Center; Bartow (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Registrar at Peace River Center in Bartow, FL provides front-office support across outpatient locations, verifies insurance, schedules appointments, and handles patient financials with accuracy and privacy. Ideal candidates have strong data entry, customer service, and knowledge of electronic health record systems, plus ability to work independently and as part of a team in a fast-paced healthcare setting.

Travel between sites may be required; reliable transportation is expected.

Qualifications

• Excellent written and verbal communication skills.
• Able to prioritize tasks and handle heavy call volumes.
• Proficient in Word, Excel, and EHR systems.
• Ability to sit for long periods and maintain organization.
• Strong attention to detail for data entry and financial documentation.
• Ability to work independently and as part of a team.

Responsibilities

• Verify insurance eligibility and obtain required authorizations.
• Schedule and confirm client appointments.
• Input and update client information in the electronic system.
• Collect co-pays and process payments.
• Answer and direct incoming calls professionally.
• Review daily reports and update client accounts as needed.
• Travel to various outpatient offices to assist with registration staff shortages as required.
• Check in clients for scheduled appointments.

Skills

Communication skills

Customer service

Data entry

Telephone handling

Organization

Education

High School Diploma/GED

Tools

Word

Excel

EHR systems

Job description

The Registrar is responsible for providing front-office support, managing client intake paperwork, scheduling, insurance verification, and financial documentation. This role ensures accurate data entry, compliance with insurance requirements, and excellent customer service across multiple outpatient locations.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Fully understand and consistently exhibit all of Peace River Center's Core Values, while fostering the same while conducting all business related activities.
• Perform quality work within deadlines, independently or with supervision.
• Interact professionally with other employees, clients, and vendors.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, departments, and organizations.
• Adhere to company and program dress code standards.
• Maintain professional computer literacy and safeguard all protected health information.
• Maintain a friendly disposition and good personal hygiene.
• This may not be a complete list of job responsibilities; additional duties may be required.
• Verify the insurance for the patient or understand services provided which require insurance preauthorization and which carriers require preauthorization for inpatient and outpatient services and obtain the necessary authorization from the insurance carrier.
• Schedule and confirm client appointments.
• Accurately input and update client information in the electronic system.
• Verify insurance eligibility prior to services.
• Collect co-pays and process payments.
• Answer and direct incoming calls professionally.
• Verify insurance requirements for services, including identifying carriers requiring preauthorization for outpatient services, and obtaining necessary authorizations.
• Complete patient financial documentation, including insurance authorizations, ensuring initial authorizations necessary for payment are obtained for client services.
• Reconcile daily charges and payments received; prepare daily bank deposits.
• Greet patients and visitors in a professional, welcoming manner.
• Answer incoming calls, interview clients over the phone, complete data entry and scheduling process, and update client records as needed.
• Distribute forms for voluntary admissions and evaluation and assist with all lobby services.
• Ability to review, record, and report information relevant to authorizations.
• Travel to various outpatient offices to assist with registration staff shortages as needed.
• Complete patients financials including authorizations for insurance. Identifying and ensuring that the initial authorization necessary for payment are obtained for client services.
• Complete client registration forms and update all required forms annually.
• Check in clients for scheduled appointments.

Qualifications:

• Ability to prioritize tasks, handle incoming calls, and manage heavy telephone traffic.
• Ability to work independently and in team settings.
• Comply with all Peace River Center Policies and Procedures and attend all mandatory training.
• Ability to interview clients professionally over the telephone and in the clinic
• Ability to complete accurate data entry and make updates in the account as necessary.
• Ability to schedule new and existing appointments in the electronic health record
• Ability to complete insurance verifications and update financials, and fee schedule as necessary.
• Review all daily reports and make updates in client accounts as necessary.

Education:

High School Diploma/ GED

Experience:

1 year Customer Service Experience

1-2 years of experience in healthcare registration, insurance verification, or medical billing strongly preferred.

Certifications:

None

Training:

None

Knowledge and Skills:

• Excellent written and verbal communication skills.
• Highly motivated, able to learn quickly and prioritize multiple tasks.
• Proficient in Word, Excel, electronic health record (EHR) systems and the ability/willingness to learn other applications.
• Ability to sit for long periods of time.
• Excellent organizational skills.
• Ability to make competent, independent decisions relating to the business office.
• Proactive approach to problem resolutions.
• Ability to review, record and report information relevant to insurance and authorizations.
• Ability to clearly discuss and train staff to discuss clinical/financial information with third party payers, coworkers, and clients.
• Ability to handle multiple tasks and prioritize effectively.
• Ability to manage stressful situations and maintain professionalism.

Safety Equipment:

• Universal Precautions
• Comply with Occupational Safety and Health Administration (OSHA) Rules and Regulations
• Life Safety Equipment (Fire Extinguisher)

Transportation:

Must have reliable transportation

Machines, Tools, and Equipment Used:

• Computer
• Telephone
• Fax
• Scanner

As an employee of Peace River Center, if you are not assigned a company-issued phone, you will be required to authorize the use of the Microsoft Authenticator app on your personal mobile device. This is necessary to access our payroll and communication system, Datis, and Microsoft email as examples. This will ensure secure and efficient communication with the organization.

Supervisory Relationship(s):

Reports to: Client Access Supervisor

The fast-paced work environment involves exposure to physical conditions typical of a standard office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or lifting and carrying small objects. Travel is required to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity, values, and respect of all its employees, regardless of race, color, sex, marital status, religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.