Registered Wealth Service Associate

Citigroup; Jacksonville (FL); On-site; USD 63,000 - 87,000; Full time

Job summary

Citi in Jacksonville, FL is hiring an Intermediate Associate Telesales Representative to service and support banking and investment clients. The role emphasizes inbound/outbound calls, problem resolution, and compliance with KYC/AML as well as FINRA rules.

You will build rapport with clients, coordinate with back-office staff, and advance relationships across Citi's product suite. You should have 2–5 years in client service or sales within financial services, strong communication, and FINRA

Qualifications

• 2–5 years of experience in Client Service and/or Sales within financial services.
• Experience with banking/investment products and process knowledge across business lines.
• Excellent verbal and written communication skills.
• US Registered FINRA Series 7 and 63 required; Series 66/65 preferred.

Responsibilities

• Provide first-rate service to Citi's Investment and Banking clients via inbound/outbound calls and email.
• Articulate business value and match clients with appropriate product and service sets.
• Own client requests end to end with a closed-loop resolution and timely responses.
• Ensure KYC/AML compliance and adherence to FINRA and firm policies.
• Use Salesforce for issue tracking and coordinate with back-office teams.

Skills

Client Service

Sales

Communication

FINRA Series 7/63

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

The Intermediate Associate Telesales Representative is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi's Investment and/or Banking clients. Position is responsible for providing best in class service on Banking and/or Investment inquiries , and ensuring risk is prudently managed.

Responsibilities

• Fully accountable for servicing and supporting Citi's Investment and/or Banking clients.
• Able to clearly articulate business value proposition, matching clients with the correct set of products and services.
• Directly responsible for providing timely responses to client service requests, received via telephone or email.
• Provides exceptional support and issue resolution- all client issues will be owned end to end by the associate and will be treated with a closed loop process.
• Handles all inquiries/requests related to banking and /or investment operations - including placing unsolicited securities trades (Series 7 & 63 required).
• Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
• Ensures that KYC/AML and other compliance norms are strictly adhered to.
• Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities.
• Builds a rapport with back-office staff and seek out highest level of support from those teams.
• Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement.
• Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested.
• Accountable for identifying prospective clients interested in becoming new clients.
• Responsible for executing specific client contact campaigns as defined by Sales Management/Segments.
• Responsible for proactively contacting clients to identify needs and deepen relationships.
• Complete all required trainings pertaining to the function in a timely manner.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred.
• Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area.
• Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
• Excellent verbal and written communication skills. Ability to communicate at a professional level.
• Positive and can-do attitude.
• Excellent people skills and ability to work in a team environment.
• Capable of working independently within established procedures and make decisions without manager approval.
• Able to perform multiple functions with a high degree of accuracy.
• Strong desire to create a top-notch client experience with every client every day.
• Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team.
• Ability to support a diverse array of products and services.
• Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred.
• US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred

Education

• Bachelor's/University degree, Master's degree preferred

Job Family Group: Consumer Sales

Job Family: Telesales

Time Type: Full time

Primary Location: Jacksonville Florida United States

Primary Location Full Time Salary Range: $62,620.00 - $87,380.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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