Registered Wealth Management Client Associate

Bank of America; Washington; On-site; USD 35,817 - 61,992; Full time

Job summary

Bank of America in Washington State seeks a Client Services Specialist to support Financial Advisors, delivering premier service and helping educate clients on banking and investment offerings.

You will ensure timely, accurate client materials, manage requests, strengthen client relationships, and operate with a client‑first mindset while aligning with bank policies and risk controls.

Qualifications

• Must hold FINRA SIE, Series7, and Series66 (63 and 65 accepted in lieu of66).
• Possess advanced knowledge of investment products.
• Self‑starter with strong work ethic and focus on results.
• Demonstrated client‑centric mindset, acting in the best interest of the client.
• Ability to learn and adapt to new information and technologies.

Responsibilities

• Provide excellent client service by educating clients on bank products and banking offerings.
• Ensure timeliness, accuracy, and completeness of client materials and follow up on all client and FA requests.
• Assist in ensuring practices align with bank policies and procedures to support operational excellence, protect clients, and manage risk.
• Identify, deepen, and maintain client relationships by emphasizing bank offerings and promoting incorporation of banking into day‑to‑day practices, while communicating outcomes to the FA.
• Support day‑to‑day team activities and needs, including covering roles in times of absence or seasonal need increases, leading with a client‑first mindset.

Skills

FINRA SIE

Series 7

Series 66

Investment products knowledge

Client-centric mindset

Strong work ethic

Adaptable to new information/tech

Verbal and written communications

Emotional intelligence

Account management

Client management

Problem solving/issue management

Education

High School Diploma, GED or equivalent

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About the Role

Provides client service support to one or more Financial Advisors, serving as the most frequent point of contact within Merrill to address client service needs and support enterprise strategic objectives, operational excellence goals, and client advocacy.

Responsibilities

• Provide excellent client service by educating clients on bank products and banking offerings.
• Ensure timeliness, accuracy, and completeness of client materials and follow up on all client and FA requests.
• Assist in ensuring practices align with bank policies and procedures to support operational excellence, protect clients, and manage risk.
• Identify, deepen, and maintain client relationships by emphasizing bank offerings and promoting incorporation of banking into day‑to‑day practices, while communicating outcomes to the FA.
• Support day‑to‑day team activities and needs, including covering roles in times of absence or seasonal need increases, leading with a client‑first mindset.

Required Qualifications

• Must hold FINRA Securities Industry Essentials (SIE), Series7, and Series66 (63 and 65 accepted in lieu of66).
• Possess advanced knowledge of investment products.
• Self‑starter with strong work ethic and focus on results.
• Demonstrated client‑centric mindset, acting in the best interest of the client.
• Ability to learn and adapt to new information and technologies.

Desired Qualifications

• Experience working with clients, delivering complex solutions and an excellent client experience.
• Comfortable in a fast‑paced environment with evolving responsibilities.
• Detail‑oriented, with commitment to continuous learning and professional growth.
• Sound judgment and discretion with sensitive information.
• Proficient in MicrosoftWord, Excel, PowerPoint, and Salesforce.
• Strong verbal and written communication skills.

Mandatory Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions
• Advisory Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Minimum Education

High School Diploma, GED or equivalent.

Work Schedule

Shift:1st shift (U.S.) • Hours per week:37.5.

Compensation

Hourly:$26.50–$45.00 (depends on experience, education, and skill set). Eligible for annual discretionary incentive plan.

Benefits

Eligible for mandatory employee benefits, including paid time off and other resources to support employee well‑being.