Registered Wealth Management Client Associate

Bank of America

Charlotte (NC)

On-site

USD 60,000 - 90,000

Full time

2 days ago

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Job summary

Bank of America Merrill Wealth Management seeks a client service professional to support multiple Financial Advisors with client advocacy, enterprise objectives, and operational excellence while enabling a high‑touch service experience.

Required licenses: FINRA SIE, Series 7, and Series 66 (63/65 accepted). Proficiency with Microsoft Office and Salesforce, plus strong communication and relationship-building skills for a fast-paced environment.

Qualifications

FINRA SIE, Series 7, and Series 66 licenses (63/65 accepted)
Solid understanding of investment products and client-centric mindset
Strong work ethic, results orientation, and ability to adapt to changing client needs
Excellent verbal and written communication and relationship-building skills

Responsibilities

Provides excellent Client Service to bank clients, educating them on the bank's offerings
Ensures timeliness, accuracy, and completeness in client materials; follows up on requests
Supports alignment with bank policies to protect clients and manage risk; drives operational excellence
Identifies, deepens, and maintains client relationships; promotes banking solutions to advisors
Assists with day-to-day team activities and coverage during absences or seasonal needs

Skills

Client Management

Account Management

Relationship Building

Sales Support

Communication Skills

Problem Solving

Attention to Detail

Team Collaboration

Proactive Service

Time Management

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Job Description

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Job Responsibilities

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities

Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Required Qualifications

Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (63 and 65 accepted in lieu of 66)

If these licenses are not currently held, they must be obtained within a specified timeframe if being hired into a registered job code**

Possesses advanced industry knowledge and an understanding of investment products

Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results

Demonstrates a client-centric mindset, always acting in the best interest of the client

Has the ability to learn and adapt to new information and technology platforms

Desired Qualifications

Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience
Is comfortable operating in a fast-paced environment with changing and evolving responsibilities
Is detail oriented
Demonstrates a commitment to continuous learning and professional growth
Exhibits sound judgement and discretion when handling sensitive information
Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce
Demonstrates professional verbal and written communication skills

Skills