Registered Team Manager

Bank of America

Fort Worth (TX)

On-site

USD 70,000 - 95,000

Full time

9 days ago

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Job summary

Bank of America seeks a Manager to oversee Consumer Investments Solutions and Client Services teams. You will ensure schedule adherence, call management, and drive improvements in workflows.

The role focuses on coaching, resolving escalated client issues, and promoting a customer-centric service model. You will lead with equity and inclusion, data-driven decisions, and effective communication to meet business goals.

Qualifications

Requires SIE, 7, 66, 9, 10 at hire.
Experience in supervising client-facing teams and call centers is preferred.
Ability to coach, develop talent and manage performance.

Responsibilities

Fosters a client-centric team environment with an effective sales/service strategy.
Provides coaching and feedback to drive operational excellence.
Oversees day-to-day activities and resolves client issues escalated to leadership.
Communicates clearly with team and stakeholders to drive goals and performance.

Skills

Recruiting

Relationship Building

Sales Performance Management

Sales Strategy

Strategic Thinking

Account Management

Client Experience Branding

Executive Presence

Performance Management

Talent Development

Customer Experience Improvement

Decision Making

Drives Engagement

Leadership Development

Workforce Planning

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacts the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:

This job is responsible for overseeing employees within Consumer Investments Solutions and Client Services. Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the contact center strategy, promoting work unity improvements to workflow processes, and resolving client issues that are elevated to the supervisory level.

Responsibilities:

Fosters a client-centric team environment by promoting an effective sales and service strategy and risk management process
Provides effective coaching and shares constructive feedback to drive operational excellence
Oversees day-to-day activities and resolves all client issues escalated to leadership
Communicates effectively, ensuring clean lines of communication with team and stakeholders to drive achieving goals and managing performance overall

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications: