Registered Nurse, Telehealth

Navitus; Harrisburg (Dauphin County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

20 days time off

4 weeks parental leave

9 paid holidays

Job summary

Navitus in the United States is seeking a Telehealth Registered Nurse to conduct telephonic comprehensive medication reviews (CMRs) and consultations, improving patient adherence and closing therapy gaps while ensuring CMS and HIPAA compliance.

The RN will collaborate with healthcare providers, clinics, and pharmacies to resolve patient concerns and enhance care coordination, staying current with regulatory updates and clinical guidelines.

Qualifications

• HS diploma or GED required. BSN preferred.
• Current, unrestricted RN multi-state compact license in state of residence.
• 3 years of clinical experience including direct consultation experience.

Responsibilities

• Independently conduct routine telephonic comprehensive medication reviews (CMRs) in accordance with CMS, ensuring HIPAA compliance.
• Educate members on program benefits and adherence, addressing risks and interventions.
• Provide evidence-based clinical recommendations to improve health outcomes.
• Conduct telephonic medication consultations to address adherence and gaps.
• Assess member needs to recommend clinical interventions.
• Apply clinical judgment and escalate when necessary for non-routine situations.
• Support members during transitions of care and discuss medication coverage changes.
• Collaborate with team to ensure high-quality clinical services.
• Stay informed on clinical program requirements and guidelines.

Skills

Clinical assessment

Motivational interviewing

Team collaboration

HIPAA knowledge

Spanish bilingual

Education

HS diploma or GED

BSN preferred

Job description

Overview

The expected start timeframe for this position is January 2027 or later.

Our team is growing! We're excited to be expanding our team with a new Telehealth Registered Nurse position. If you're ready for a new challenge and an opportunity to use your nursing skills in a different way, check out the openings and take your next step with us!

The Registered Nurse, Telehealth is part of the Clinical Engagement Center (CEC) and conducts telephonic comprehensive medication reviews and consultations to improve patient adherence, close therapy gaps, and support clinical initiatives, all while ensuring compliance with CMS and HIPAA regulations.

The Registered Nurse, Telehealth will also collaborate with healthcare providers, clinics, and pharmacies to resolve patient concerns and enhance care coordination. Additionally, the Registered Nurse, Telehealth will stay current with regulatory updates and clinical guidelines.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Independently conduct routine telephonic comprehensive medication reviews (CMRs) in accordance with the Centers for Medicare & Medicaid Services (CMS), ensuring compliance with HIPAA and other regulatory standards.
• Educate members on program benefits and medication adherence applying routine clinical judgment within program protocols to identify risks, address, barriers and determine appropriate interventions.
• Provide optimal care through the delivery of evidence-based clinical recommendations to support improved health outcomes.
• Perform routine telephonic medication consultations to address member adherence, close therapy gaps, and assist with other clinical initiatives.
• Assess and interpret member needs to recommend appropriate clinical interventions.
• Ability to apply sound clinical judgment in well-defined situations and determine appropriate actions while escalating when non- routine situations when appropriate.
• Support members during transitions of care, including routine Personalized Member Transitions (PMT), by discussing alternative medications and coverage changes.
• Collaborate with team members to maintain consistent, high-quality clinical services.
• Stay informed on clinical program requirements and procedures to ensure compliance and quality.
• Conduct telephonic clinical outreach to members, prescribers, and pharmacies address patient concerns and enhance care coordination.
• Coordinate with providers, clinics, pharmacies, and members to resolve medication-related concerns and promote continuity of care.
• Maintain current knowledge of clinical practice guidelines, medications, and best practices to deliver accurate and effective recommendations.
• Identify and address barriers to medication access, providing guidance on benefits and available resources.
• Other duties as assigned.

Qualifications

What our team expects from you?

• High school diploma or GED required. BSN preferred.
• Current, unrestricted Registered Nurse multi-state compact license in the state of residence required. Willingness and ability to obtain additional state licensure where applicable.
• 3 years of clinical experience including direct consultation experience required.
• Experience as a member of a multi-disciplinary team preferred.
• Professional PBM industry work experience preferred.
• Experience and demonstrated competency in motivational interviewing techniques and facilitating behavior change preferred.
• Knowledge of applicable data privacy practices and laws preferred.
• Knowledge of healthcare industry practices and HIPAA regulations required.
• Knowledge of chronic disease states, such as diabetes, heart failure, COPD, asthma, cardiovascular disease, hypertension, and dyslipidemia required.
• Bilingual fluency in English and Spanish preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays