Registered Nurse (RN) - Triage

Cherry Health (Cherry Street Services) DBA; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off 4 weeks/year

403(b) Retirement Plan with match

Job summary

Cherry Health in Grand Rapids, MI is seeking a full-time Registered Nurse for on-site duties with potential for hybrid work after training. The role focuses on telephone-based triage, patient assessment, education, and scheduling, while ensuring documentation and adherence to policies.

The nurse will participate in quality assurance and maintain compliance with licensing standards. Ideal candidates have at least one year of clinical nursing experience, preference for family practice, and active

Qualifications

• One year of professional clinical nursing experience.
• Family practice experience preferred.
• Current RN license in Michigan.

Responsibilities

• Perform patient assessment, education and scheduling via telephone triage.
• Document nursing actions in medical records per standards.
• Support the quality assurance program for Contact Center and meet targets.

Skills

BLS/CPR

Communication skills

Independent work

Computer literacy

Education

RN License (Michigan)

Bachelor's degree

Job description

Welcome to Cherry Health - video about Cherry HealthThis is a full time, benefit eligible, position typically working Monday - Friday 8am - 5pm onsite at our downtown Grand Rapids location. After successfully completing training and demonstrating proficiency and competency in the role, there is potential for a hybrid work schedule.This position is responsible for participating in patient assessment and providing care, education, and instruction to patients using symptom-based telephone triage.Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.ESSENTIAL DUTIES AND RESPONSIBILITIES:•• Complete patient assessment, education and, as appropriate, patient scheduling telephonically.• Utilize knowledge in conjunction with approved protocols and standards in advising patients and parents.• Ensure call-backs are made as appropriate.• Document nursing action in medical records utilizing defined standard. Participate in the quality assurance program for Contact Center. Meet personal/team qualitative and quantitative targets for Contact Center.• May be required to translate other languages if applicable.• Understands and adheres to CSHS’s compliance standards as they appear in CSHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.• Keeps abreast of all pertinent federal, state and CSHS’s regulations, laws, and policies as they presently exist and as they change or are modified.• Strong critical thinking and decision-making abilities to quickly assess and prioritize patient needs.SKILLS / KNOWLEDGE / ABILITIES: Basic Life Support / CPR training according to requirements of license and/or certification. Effective communication and interpersonal skills. Ability to work independently and maintain self-direction. Working knowledge of computers and their applications preferred. Ability to work effectively and efficiently under tight deadlines and high volumes.COMPETENCIES: Customer Service Collaboration Integrity Respect Professionalism LearningEDUCATION / LICENSES / CERTIFICATES:Educational Requirements(Put an “X” in applicable boxes)Specify Type or Field of Study, if neededRequiredPreferredNo MinimumHigh School / EquivalentPost High School / Specialized TrainingAssociate Degree xBachelor Degree xMaster DegreeCertification or License xOther - please specify Registered Nurse in the State of Michigan xEXPERIENCE REQUIRED: One-year professional clinical nursing experience; family practice experience preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.EQUIPMENT / TOOLS / TECHNOLOGY:• Desktop or Laptop computer• Telephone with voicemail in Contact Center environment• Networked copier/printer/facsimile• Microsoft Apps (Mail, Word, Excel, PowerPoint, etc...)Who we are:Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.Our Mission:Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.Our Vision:Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.Our Values:Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.Integrity – Uphold the highest ethical standards by being honest and trustworthy.Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.Benefits:Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!Loan repayment through the NHSC and Michigan State Loan Repayment Program for select rolesMedical, Dental and Vision Insurance for you and your familyGenerous Paid Time Off benefit – 4 weeks per year for full timePaid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%MET and MESP 529 Savings PlansPet Insurance!Employee Assistance ProgramOur policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.