Registered Nurse (RN) Patient Access and Care Team (PACT)

aah; Charlotte (NC); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance

Retirement plan with match

Job summary

Advocate Health in Charlotte, NC is seeking a full-time Registered Nurse to join the Patient Access & Care team. The role involves daytime, Mon-Fri shifts with telephone triage, care assessment, and coordination across practices and managed care clients.

Qualified candidates will have a BSN (preferred) and an active RN license in the applicable state, with BLS certification and ED triage experience considered a plus.

Qualifications

• Graduate from an accredited School of Nursing; BSN preferred.
• Current license to practice as a Registered Nurse required.
• Experience in telephone triage, pediatrics and ED triage is desired.
• BLS certification per policy guidelines.

Responsibilities

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients and others to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Notifies practices, physicians, and managed care clients of encounters and follow-up needs.
• Participates in team conferences and assesses patient education needs.

Skills

Telephone triage

Nursing assessment

Clinical problem solving

Communication

Education

BSN preferred

RN license

Job description

Department: 12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Full time, Mon-Fri, Daytime, variable holidays

Pay Range: $35.50 - $53.25

Essential Functions

Performs telephone triage with diverse patient population.

Assesses needed care and collaborates with patients, and others, to provide clinical solutions.

Provides comprehensive nursing assessment in an untraditional nursing environment.

Actively participates in team conferences and helps assess patient education needs.

Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.

Notifies designated leadership of operational concerns.

Physical Requirements

Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience and Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired. BLS required per policy guidelines.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.