Registered Nurse (RN) Patient Access and Care Team (PACT)

Hugh Chatham Health; Charlotte (NC); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Health in Charlotte, NC is seeking a full-time RN to perform telephone triage and assess patient needs across a diverse population. You will collaborate with physicians, managed care, and care teams to deliver timely clinical solutions in a fast-paced setting.

The role requires an accredited nursing degree and an active RN license; BSN is preferred. Epic/Microsoft knowledge and strong communication skills are valued, with a schedule Mon-Fri 7:30am-5:30pm and 40 hours per week.

Qualifications

• Graduate from an accredited School of Nursing.
• Current RN license in applicable state.
• BSN preferred.
• BLS certification.

Responsibilities

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Participates in team conferences and helps assess patient education needs.
• Notifies practices/physicians/managed care of encounters as required.
• Notifies leadership of operational concerns.

Skills

Telephone triage

Nursing experience

Clinical assessment

Grammar & typing

Education

RN license

BSN preferred

Tools

Epic

Microsoft Office

Job description

Department

12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Hours: Monday through Friday 0730-1730 Required: Minimum of 5 years patient-facing registered nursing experience. Preferred: Epic/Microsoft knowledge. Triage experience. Excellent grammar/spelling/typing skills.

Pay Range

$35.50 - $53.25

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements

Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience And Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.