Registered Nurse RN Oncology Triage

Banner Health Corporate; Loveland (CO); On-site; USD 50,000 - 83,000; Full time

Job summary

Banner Health in Loveland, Colorado seeks a Registered Nurse to manage incoming member calls, assess acuity, and provide treatment recommendations within established protocols. The role emphasizes care coordination, documentation, and appropriate referrals to physicians or services.

Day shift with opportunities to educate the public and support quality improvement initiatives. The successful candidate will hold a Bachelor's in nursing or related field, an active RN license, and current BLS

Qualifications

• Bachelor's degree in nursing or related field.
• Current RN license in state of practice or compact licensure.
• Current BLS certification.
• Five years of clinical experience.

Responsibilities

• Evaluate member/patient calls using established protocols and nursing assessment.
• Research member history in EHR to coordinate care and determine acuity.
• Document calls with objective data and care disposition; follow policies and procedures.
• Participate in quality improvement to enhance patient/customer service.
• Coordinate referrals to physicians, services or departments as needed.

Skills

Clinical nursing

Communication skills

Organizational skills

Education

Bachelor's degree in nursing or related field

RN license

Job description

Primary City/State: Loveland, Colorado Department Name: Oncology Support Med&Surg Onc Work Shift: Day Job Category: Clinical Care Banner North Colorado Medical Center – Loveland Campus, a specialty hospital of North Colorado Medical Center in Greeley is anchored by Banner MD Anderson Cancer Center and also offers inpatient and outpatient medical and surgical services, outpatient rehabilitation, a cardiac catheterization lab, cardiac rehabilitation and interventional radiology. Loveland Campus service lines include, robotic surgery, general surgery, orthopedic and robotic knee replacement surgery, ENT and pediatric surgery with same-day discharge, urology, plastic surgery, oncologic surgery, gynecology and urogynecology surgery and podiatry, foot and ankle surgery. The campus also includes mammography and specialty care clinics. We pride ourselves on providing excellent patient care, the latest in technological advances and caring attention to patient needs.

POSITION SUMMARY

This position manages incoming member/patient calls to evaluate call purpose and acuity utilizing established protocols and nursing assessment. Recommends appropriate care disposition and follows up as necessary to promote positive outcomes for member/patient. This position also utilizes protocols to assess the situation and provides treatment recommendations, options and ultimate care resolution. This includes reviewing caller’s relevant health care information, as well as documenting the purpose, information and resultant disposition of the call. This position may provide education to the public or other health professionals and participate in continuous quality improvement projects. May also facilitate appropriate referrals to physicians, services, and facilities, and/or directs individuals to other departments or services that may meet the needs and treatment recommendations.

CORE FUNCTIONS

• 1. Evaluates member/patient call and needs following established protocols. Utilizes databases and best practice evidence available, as well as clinical judgment to determine purpose of the call. This also includes assessing the member’s status to provide appropriate direction toward resolution whether triaged to another source or treatment recommended.
• 2. Utilizes multiple databases and electronic health systems (EHR) to research member history to provide appropriate coordinated care. Determines the acuity of situation/needs and triage callers to the appropriate level of care or call resolution.
• 3. Effectively accesses symptom-based guidelines, as well as documents all calls for medical/legal purposes using appropriate tools. Documents assessment, planning, implementation and evaluation in a timely manner to ensure compliance with established policies and procedures. Documentation reflects objective/subjective data, nursing interventions and patients response and disposition plan.
• 4. Actively participates in quality assurance and improvement processes to deliver excellent customer service to callers.
• 5. Considers the patient/member’s physical, cultural, psychosocial, and spiritual and age specific needs when planning care or direction toward treatment or call resolution.
• 6. Monitors member needs and proactively connects members with the appropriate services or contacts other departments or locations to assist with coordination of care of the patient.
• 7. Provides direction and supervision to licensed and non-licensed personnel in the activities necessary to provide quality care and services. Customers are external community callers and healthcare providers as well as internal employees and physicians. Interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Interacts with other health care providers in numerous settings in order to report and ask for or clarify information. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING None

MATRIX OR INDIRECT REPORTING None

TYPE OF SUPERVISORY RESPONSIBILITIES N/A

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager) Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel.

MINIMUM QUALIFICATIONS

• Must possess knowledge as normally obtained through the completion of a Bachelor's degree in nursing or related field.
• Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice.
• Current BLS certification is required for state of practice.
• BLS certification is not required for remote workers or for team members working in the Insurance Division.
• Additional certification or continuing education may be required based on area of practice.
• Requires a proficiency level typically achieved with five years clinical experience.
• Requires excellent organizational skills and clinical knowledge regarding specialty care services, as well as care coordination of services, legal and financial aspects of diagnostic services and health services in specialty area.
• Must possess ability to make autonomous decisions utilizing excellent clinical judgment.
• Must possess highly effective interpersonal and communication skills.
• Must understand the principles of quality customer service.
• Requires effective communication and writing skills, good time management skills and knowledge of word processing and database software applications.
• Requires the ability to teach both clinical and non-clinical personnel regarding care and diagnostics services.
• Also requires a good understanding of process improvement.

PREFERRED QUALIFICATIONS

• Bachelor’s in nursing and/or recent telephone triage experience strongly preferred.
• Previous emergency nursing, pediatric nursing, maternal/child health, ambulatory, home health or critical care experience preferred.
• Bilingual ability a plus.
• Additional related education and/or experience preferred.

DATE APPROVED 05/11/2025

Estimated Pay Range: $36.14 - $60.23 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window (actual close date may be sooner): 2027-03-06

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Privacy Policy

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.