Registered Nurse (RN) - Behavioral Health Intake

Aurora Health Care; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Aurora Health Care seeks a Registered Nurse (RN) for the Behavioral Health Call Center/Intake Unit APH in Wisconsin. The role supports telephonic and video intakes, triage, and coordination of transfers and orders, contributing to safe, patient-centered care across the behavioral health continuum.

The RN will perform ER triage for behavioral health consults, assess documentation, collaborate with on-call MDs, and manage scheduling and program referrals, in a fast-paced hospital setting at Aurora

Qualifications

• Completion of an accredited nursing program.
• RN license valid in the state of practice.
• BLS for Healthcare Providers certification (American Heart Association).

Responsibilities

• Provide and coordinate patient care using the nursing process.
• Support behavioral health assessments and tele-intake tasks as part of the call center.

Skills

Nursing

Education

Nursing degree

Job description

Registered Nurse (RN) – Behavioral Health Call Center/Intake Unit APH

Wauwatosa, WI United States

Be The Nurse Who Redefines Care.

At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all.

Your feedback matters

Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Where You Will Work

Come join our team at Aurora Psychiatric Hospital in the Intake/CallCenter

• Help Facilitate Internal Aurora Transfers telephonically
• Help Facilitate Non-Aurora Transfers telephonically, assessing documentation, MD triage, taking and entering orders
• Will perform Tele Intake (telephonic or Video) assessments for patients in the ER that have a Behavioral Health Consult. Triage with appropriate on Call MD, along with taking and entering orders.
• Take Triage calls telephonically for patients looking for inpatient to see if medical clearance is needed prior to the patient arriving to the hospital for an assessment.
• On occasion preforming assessments for outpatient programs and triaging that assessment with the MD for recommended level of are and scheduling the patient for program

We’re Looking For

• Completion of an accredited or approved program in nursing
• Registered Nurse license issued by the state in which the teammate practices
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association

What You’ll Do

• As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures.
• Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum.

About This Location:

At Aurora Psychiatric Hospital you can count on the most comprehensive continuum of behavioral health care in the state. Located on a beautiful, 30-acre wooded campus in Wauwatosa, Wisconsin, our facility offers an ideal healing setting for children, adolescents and adults experiencing mental health or substance concerns. From our landscaped garden areas to our use of pet therapy dogs, we create a patient-focused, healing treatment experience that fosters recovery. You can rest assured that our team’s expertise and compassion will help you or your loved one begin the journey to recovery in a caring, confidential and comfortable environment.

Physical Requirements & Working Conditions

Requires frequent sitting, standing, walking, bending, squatting, reaching, twisting, and lifting throughout the workday. Must safely lift up to 35 pounds and perform patient handling tasks, including pushing/pulling up to 30 pounds and assisting with 150-pound sliding transfers. Requires functional speech, vision, hearing, touch, and fine motor skills for clinical procedures, as well as the ability to operate equipment foot controls. Must be able to respond quickly to changing patient conditions and perform patient safety interventions, including verbal de-escalation and restraints when necessary. Exposure to blood, body fluids, communicable diseases, chemicals, and hazardous waste may occur; appropriate protective equipment must be used. Physical Abilities Testing and additional department-specific requirements may apply.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.