Registered Nurse - Patient Navigator

Lehigh Valley Hospital, Inc.; Allentown (Lehigh County); On-site; USD 70,000 - 95,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) is seeking a registered nurse to serve as a clinical liaison for patients, families, and referring physicians to access care efficiently.

The role focuses on reducing care fragmentation, coordinating services, and supporting care pathways while promoting quality improvement and patient education materials development.

Qualifications

• Specialized Diploma in Nursing and at least 2 years RN experience.
• Ability to maintain confidentiality of records and information.
• Knowledge of patient education techniques and principles.
• Knowledge of community resources and how to access them effectively.
• Experience with obesity management theories, practices, and techniques.
• Proficient in Microsoft Office applications.
• Skilled in medical and psycho-social assessment.
• RN - Licensed Registered Nurse_PA - State of Pennsylvania

Responsibilities

• Helps patients and their family members navigate their medical care by helping them find solutions to treatment-related problems.
• Assesses and monitors the continuity of care and expedites and coordinates the delivery of services to facilitate a patient's progress through their care.
• Collaborates with the patient's medical team for follow-up and monitors patients' progress.
• Participates in the development and review of quality metrics.
• Participates in the development and implementation of patient education materials.
• Identifies indicators to monitor and track patients in conjunction with marketing and referral outcomes.
• Compiles data, tracks outcomes, and makes recommendations for process improvement.
• Assists in identifying and reporting quality issues to improve efficiency.

Skills

Nursing

Patient education

Confidentiality

Medical assessment

Psycho-social assessment

Communication

Education

Specialized Diploma Nursing

Bachelor’s Degree Nursing

Tools

Microsoft Office

Job description

Imagine a career at one of the nation's most advanced health networks.Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Serves as a primary point of contact for patients, family members, and referring physicians to access care. Decreases fragmentation of care and coordinates services. Serves as a clinical liaison for the new and existing patients. Assists in administrative functions and in the development and implementation of patient care protocols, clinical pathways, and in updating patient policies and procedures. Coordinates efforts for treatment and promotes quality improvement and educational efforts.

Job Duties

• Helps patients and their family members "navigate" their medical care by helping them find solutions to treatment-related problems.
• Assesses and monitors the continuity of care and expedites and coordinates the delivery of services to facilitate a patient's progress through their care.
• Collaborates with the patient's medical team for follow-up and monitors patients' progress.
• Participates in the development, process implementation, and review of quality metrics.
• Participates in the development and implementation of patient education materials.
• Identifies appropriate indicators to monitor and track patients in conjunction with marketing, patient data advertising campaigns, and patient referral outcomes.
• Compiles data, tracks outcomes, and makes recommendations for process improvement.
• Assists in the identification and reporting of quality issues to improve efficiency. Engages in quality assessment, utilization review, risk management, and infection control.
• Functions as a clinical liaison for new and existing patients using approved criteria and direct clinical experience.
• Provides referrals and support for follow-up care for patients who are uninsured or underinsured.

Minimum Qualifications

• Specialized Diploma Nursing 2 years Experience working as an RN.
• Ability to maintain confidentiality of records and information.
• Knowledge of patient education techniques and principles.
• Knowledge of community resources and how to access them effectively and efficiently.
• Must demonstrate skills and knowledge in obesity management theories, practices, and techniques.
• Proficient in Microsoft Office applications.
• Skilled in both medical and psycho-social assessment.
• RN - Licensed Registered Nurse_PA - State of Pennsylvania
• Upon Hire

Preferred Qualifications

• Bachelor’s Degree Nursing

Physical Demands

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer.

In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.

All personnel actions and programs will adhere to this policy.

Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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