Registered Nurse Clinical Referral Liaison Full Time Day Shift

Northwestern Medicine; Wheaton (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Northwestern Medicine is seeking an RN to serve as Admission Process & Liaison professional at our hospital campus. The role involves clinically assessing referred patients, coordinating admissions, and liaising with internal and external teams to ensure cost-effective care plans.

Strong communication, organizational skills, and knowledge of rehab are essential. Ideal candidates have a BSN, Illinois RN license, and experience in acute or rehab settings.

Qualifications

• Bachelor’s Degree: Nursing
• Active Illinois License: RN
• Computer experience in a Windows environment
• Strong verbal communication skills, ability to work independently, and knowledge of medical terminology/pathophysiology and rehabilitation
• Effective time management and organizational skills
• Strong customer service skills
• Four to five years of recent acute or rehabilitation care experience
• Prior marketing, case management, or liaison experience

Responsibilities

• Admits and liaises with patients, families, and discharge planners; develops rounding schedule to meet physician and patient needs
• Responds to patients and families within 24 hours with results of clinical review and ongoing needs
• Collects demographic, financial, and medical information; forwards to Admission Representative
• Evaluates medical information to determine level of care and rehabilitation criteria with Medical staff
• Acts as liaison case manager with internal and external teams to provide cost-effective plans for each client
• Coordinates admissions with in-house staff, pre-certification, and transfer timing; informs staff of admission dates
• Promotes professional representation to referral sources and maintains positive relations with hospitals
• Completes and submits required reporting and documentation in a timely manner
• Attends sales, marketing, and departmental meetings
• Reports changes in targeted hospitals and action plans to Director or designee

Skills

Verbal communication

Independent work

Medical terminology

Time management

Customer service

Education

Bachelor's Degree: Nursing

Tools

Windows

Job description

Description

1.0FTE

Exempt

Position is seated at Northwestern Medicine Hospital campus

Admission Process & Liaison Activities:

• Clinically assesses referred patients at targeted hospitals daily and develops a rounding schedule to meet the needs of physicians, customers, families and discharge planners.
• Responds to patients, families, and discharge planners within 24 hours with results of clinical review and ongoing needs.
• Collects demographic, financial, and medical information and forwards to the appropriate Admission Representative.
• Evaluates medical information to determine appropriate level of care, rehabilitation criteria, and medical stability in conjunction with Medical staff and hospital policy.
• Works as the liaison case manager with the internal and external case management team to provide a cost-effective plan for each client.
• Works through in-house admission staff to complete financial, pre-certification, MMG consult (if necessary), and coordination of planned transfer date.
• Informs discharge planners, internal and external and admissions staff of planned admission date.
• Coordinates a smooth transition from the referring facility or site to the rehabilitation setting.
• Recommends and refers the appropriate care for candidates who are denied admission.
• Provides coverage at other hospitals outside of assigned targeted area as needed or assigned.
• Discusses admission requirements (i.e., clothing needs, insurance cards, visiting hours, equipment, etc.) with patient/family by providing written information as needed.
• Maintains a positive, professional demeanor and presents situations in a positive light in all interactions with referral sources.
• Demonstrates positive communication between customers and referral sources at all times.

Outreach & Marketing Activities:

• Discusses bed status and proactively seeks out opportunities for meeting potential patients and families who may need rehabilitation at all levels of care.
• Maintains a thorough knowledge of facilities, products, services and acuity trends.
• Identifies and facilitates educational opportunities to hospitals in targeted area to increase awareness about Marianjoy programs and services.
• Develops and maintains ongoing, positive relationships with key contacts/discharge planners/referral sources and physicians by providing attentive customer service.
• Develops rapport with clients and their family members or significant others.
• Conducts other duties including exhibiting and providing tours.
• Serves as a contact person for the rehabilitation team, internal admissions team, clients and external sources to enhance outcomes.
• Promotes good public relations with patients, healthcare providers and other involved people.
• Proactively finds ways to facilitate meeting the needs of referring personnel within referring hospitals.
• Exhibits professional behavior as a facility representative.

Documentation:

• Completes and submits all required reporting and documentation in timely manner to include medical intakes, activity reports, call/ rounding schedules, in-service reports and expense reports and others as required.
• Attends all scheduled sales, marketing, and departmental meetings.
• Reports changes in targeted hospitals, possible effects, and action plans for the changing situations to the Director or designee as appropriate.

Qualifications

Required:

• Bachelor’s Degree: Nursing
• Active Illinois License: RN
• Computer experience in a Window's environment, or equivalent experience.
• Strong verbal communication skills, ability to work independently, and knowledge of medical terminology/pathophysiology and rehabilitation.
• Effective time management and organizational skills.
• Strong customer service skills.

Preferred:

• Four to five years of recent acute or rehabilitation care experience.
• Prior marketing, case management, or liaison experience.

Equal Opportunity

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.