Registered Nurse

Professional Management Enterprises; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services provider is seeking a Registered Nurse to provide telephonic triage and health advice. Responsibilities include assessing symptoms, delivering medical advice, and referring callers to services as needed. Candidates must hold an RN degree and a valid license in Michigan. The role offers flexible shifts and remote work options.

Qualifications

• Strong clinical judgment and technical documentation skills are essential.
• Capacity to work independently and collaboratively.
• Training in crisis management and trauma-informed care preferred.

Responsibilities

• Triage and assess symptoms and emergencies presented by callers.
• Deliver evidence-based medical advice within RN licensure.
• Refer callers to appropriate providers or emergency services when necessary.
• Document all call details in real time within organizational systems.

Skills

Clinical judgment

Technical documentation

Clear communication

Interpersonal skills

Empathy

Crisis management

Education

Registered Nurse (RN) Degree

Valid RN State of Michigan License

Job description

Registered Nurse

Professional Management Enterprises (PME) is seeking a Registered Nurse (RN) to provide telephonic triage, health advice, and assessment of symptoms, determining the appropriate course of action, including at-home care or emergency care recommendations.

Education

• Registered Nurse (RN) Degree
• Valid RN State of Michigan License

Experience

RNs in this role must demonstrate strong clinical judgment, technical documentation skills, clear and compassionate communication abilities, and the capacity to work both independently and collaboratively.

Strong interpersonal skills, empathy, and the ability to remain calm under pressure are essential.

Training in crisis management techniques, trauma‑informed care, and relevant experience working with individuals in crisis situations is preferred.

Job Description

Responsible for providing telephonic triage, health advice, assessing symptoms, and determining the appropriate course of action, which may include recommending at‑home care, or advice on seeking emergency care.

Responsibilities

• Triage and assess medical concerns, symptoms, and emergencies presented by callers using ClearTriage protocols.
• Deliver evidence‑based medical advice within RN licensure and scope of practice.
• Refer callers to appropriate providers, facilities, or emergency services when indicated.
• Work jointly with Intake team to manage disconnections and conduct warm handoffs to other services.
• Maintain availability for call transfers or conferences per protocol.
• Ensure coverage continuity per shift‑specific guidelines when unavailable.
• Communicate respectfully and collaboratively across all crisis teams.
• Document all call details—including clinical assessment, advice given, and outcomes—in real time within the organizational system.
• Escalate medical emergencies according to department protocols utilizing 911 or emergency services and notify leadership of any concerning trends.
• Participate in regular training on crisis intervention, documentation, referral pathways, and ClearTriage utilization.

Pay

Negotiable

Job Type

Part‑time and Full‑time positions available

Shift and Schedule

Scheduled shift range between 4, 8 and 12 hours, based on availability.

Shift Windows:

• Morning: 5 AM - 3 PM
• Afternoon: 11 AM - 9 PM
• Night: 7 PM - 7 AM

Work Setting

Remote