Registered Client Service Associate (Scottsdale, AZ)

raymondjames; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Raymond James is seeking a dynamic Registered Client Service Associate who is motivated, detail oriented and a creative problem solver to support Financial Advisors and their clients. You will manage high-volume inquiries across phone, email, in-person, and virtual channels with professionalism.

The role requires strong organization, the ability to handle multiple tasks with shifting priorities, and adherence to firm and industry rules.

Qualifications

• High School Diploma or equivalent; 1+ year securities industry experience preferred.
• Strong administrative and client service skills.
• Ability to learn internal databases and CRM software.

Responsibilities

• Serve as first point of contact for a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Provide crucial support to the financial advisors and branch office, independently and as part of a dynamic team.
• Onboard new clients, open client accounts and research client and security information using internal databases and other technologies.
• Ensure client information and documentation is current with firm and industry requirements, rules and regulations.
• Process and monitor the transfer of assets to ensure all assets and cost basis are received.
• Monitor available cash awaiting investment and contact clients about investment opportunities.
• Review and respond to corporate actions and client account alerts.
• Prepare financial reports, spreadsheets and other materials for client meetings.
• Input orders and rebalance portfolios on behalf of the Financial Advisors.
• Create and maintain records using CRM software.
• Assist Financial Advisors with marketing events and trainings.

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Securities industry experience preferred

Tools

CRM software

Excel

Microsoft Office

Job description

Job Description Summary

Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

Job Description

Job Summary

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

Come grow with us and see where a career at Raymond James could take you!

Responsibilities

• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies.
• Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
• Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received.
• Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns.
• Reviews, assesses and responds to all corporate action items and client account alerts.
• Prepares financial reports, spreadsheets and other materials for client meetings.
• Inputs orders and rebalances portfolios on behalf of the Financial Advisors.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

Skills

• Company's working structure, policies, mission, and strategies.
• Managed account platforms.
• General office practices, procedures, and methods.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets, products and industry regulations.
• Trading terminology.
• Client Relationship Management (CRM) software, or similar contact management software.
• Goal planning software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines in a fast-paced, task-oriented try.
• Identify time sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work both independent and as part of a cohesive team.
• Provide a high level of customer service.

Education/Previous Experience

High School Diploma or equivalent and one (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and either training as approved by Human Resources.

Licenses/Certifications

SIE required provided that an exemption or grandfathering cann