Registered Client Service Associate

Morgan-Stanley; Westlake Village (CA); On-site; USD 34,000 - 90,000; Full time

Job summary

Morgan Stanley seeks a Registered Client Service Associate to support Financial Advisors and Private Wealth Advisors in daily client activities, account maintenance, and process execution.

In this role you will handle onboarding, digital tool enrollment, and client communications, while maintaining accurate records and collaborating with teams to deliver excellent service.

Qualifications

• High school diploma required; college degree preferred.
• Active licenses (Series 7, 66 or 63 and 65) preferred/required depending on role.
• Proficient in Microsoft Office and financial services products.

Responsibilities

• Provide client support for FAs/PWAs/teams, including relationship cultivation.
• Process money movements and respond to non-investment inquiries.
• Admin tasks: onboarding, documentation, and digital tool enrollment.
• Support marketing efforts and team initiatives; maintain schedules and travel plans.
• Maintain knowledge of policies, procedures, and new platforms.

Skills

Interpersonal skills

Writing skills

Microsoft Office

Time management

Fast-paced adaptability

Education

High School Diploma or equivalent

College degree preferred

Series 7/66/63/65 licenses

Tools

MS Office

Excel

PowerPoint

Job description

Job DescriptionRegistered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.DUTIES and RESPONSIBILITIES:CLIENT SUPPORTProvide service coverage for a FA/PWA/team including:Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationshipsExecuting money movement transactions at the request of the client and/or FA/PWA/teamAnswering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/teamEducating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/teamProvide existing clients with details around their account information (e.g., investment objectives, risk tolerance)Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/teamSupporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)Assist FAs / PWAs/ teams in delivering against their business plan and client service modelRemaining current on all policies, procedures, and new platformsParticipating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local managementADMINISTRATIVE SUPPORTAnswering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)Maintaining travel itineraries, preparing expense reports and managing the reimbursement processAssisting with general in-office support functions such as copying, filing and scanning documentationPreparing and submitting expense reports for processing at the direction of the FA/PWAEDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:Education and/or ExperienceHigh School Diploma/EquivalencyCollege degree preferredActive Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)Two or more years of industry experience preferredKnowledge/SkillsKnowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accountsDetail orientated with superior organizational skills and ability to prioritizeAdvanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)Exceptional writing, interpersonal and client service skillsStrong time management skillsTeam player with the ability to collaborate with othersAbility to work in a fast-paced, evolving environmentAdaptable and ability to multitaskGoal oriented, self-motivated and results drivenReports To:Business Service OfficerWHAT YOU CAN EXPECT FROM MORGAN STANLEY:At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Expected base pay rates for the role will be between $34,320 and $90,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .