Registered Client Service Associate

Socket.dev; West Palm Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Morgan Stanley is seeking a Registered Client Service Associate to provide exceptional client service, support Financial Advisors, and help manage daily activities. The role involves client account support, onboarding, and facilitating transactions while maintaining up-to-date knowledge of policies and digital tools.

The position requires strong interpersonal skills, attention to detail, and proficiency in Microsoft Office, with relevant FINRA licenses and industry experience preferred.

Qualifications

• High School Diploma or Equivalency required.
• College degree preferred.
• Active FINRA licenses: Series 7 and Series 66 or Series 63 and Series 65.
• Two or more years of industry experience preferred.
• Knowledge of financial services products including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail oriented with strong organizational skills.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Exceptional writing, interpersonal and client service skills.
• Strong time management skills.
• Team player with collaborative mindset.
• Ability to work in a fast-paced, evolving environment.
• Adaptable and multitask.

Responsibilities

• Provide service coverage for a FA/PWA/team including client relationship support.
• Execute money movement transactions per client/FA requests.
• Answer general non-investment questions about client accounts and balances.
• Enter profile information and pre-fill account documentation as directed.
• Educate or enroll clients in digital tools like MSOnline and eSign.
• Onboard and maintain client accounts with required documentation.
• Provide clients with details on investment objectives and risk tolerance.
• Accept or enter unsolicited and solicited orders as directed.
• Support marketing strategies and website maintenance for FAs/PWAs/teams.
• Assist in delivering against business plans and client service model.
• Stay current on policies, procedures, and new platforms.
• Participate in training, projects, and other duties.

Skills

Interpersonal skills

Time management

Organization

Multitasking

Teamwork

Adaptability

Attention to detail

Written communication

Education

High School Diploma or Equivalency

College degree preferred

FINRA licenses: Series 7/66 or 63/65

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Registered Client Service Associate

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT:

Provide service coverage for a FA/PWA/team including:

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships

• Executing money movement transactions at the request of the client and/or FA/PWA/team

• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)

• Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team

• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)

• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team

• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)

• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team

• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)

• Assist FAs / PWAs/ teams in delivering against their business plan and client service model

• Remaining current on all policies, procedures, and new platforms

• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT:

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)

• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)

• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process

• Assisting with general in-office support functions such as copying, filing and scanning documentation

• Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• High School Diploma/Equivalency

• College degree preferred

• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

• Two or more years of industry experience preferred Knowledge/Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

• Detail orientated with superior organizational skills and ability to prioritize

• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)

• Exceptional writing, interpersonal and client service skills

• Strong time management skills

• Team player with the ability to collaborate with others

• Ability to work in a fast-paced, evolving environment

• Adaptable and ability to multitask

• Goal oriented, self-motivated and results driven

Reports to:

• Business Service Officer

To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.