Registered Client Service Associate

Morgan Stanley; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Morgan Stanley is seeking a Registered Client Service Associate in New York to help grow client relationships and deliver a high standard of care. You will support advisory teams, process client requests, and guide clients through Morgan Stanley Online and other digital platforms.

The role emphasizes compliance, accurate documentation, and teamwork with Financial Advisors to develop business plans and deliver service excellence.

Qualifications

• Active Series 7 and Series 66 or 63/65
• Two or more years of industry experience preferred
• High School Diploma/Equivalency
• College degree preferred

Responsibilities

• Cultivate and enhance client relationships through active communication and service
• Identify and refer Morgan Stanley services and digital offerings
• Onboard and maintain client accounts and process requests
• Input orders and discuss reinvestment options with advisors
• Prepare client reports and materials for meetings
• Support marketing strategies and client events
• Coordinate administrative tasks to support advisors

Skills

Series 7

Series 66/63/65

Two+ years exp

High School Diploma

College degree preferred

MS Office

Customer service

Education

High School Diploma/Equivalency

College degree preferred

Tools

Microsoft Office

Job description

Position Summary

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures, and firm capabilities in order to deliver the full firm to clients.

DUTIES And RESPONSIBILITIES

CLIENT SUPPORT

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring key information and documentation remain current.
• Identify and assist with Firm services and solutions that support clients’ needs, including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile.
• Confirm authorization and authenticate client when processing requests.
• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions, and handling estate needs as examples.
• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors.
• Prepare financial plans, client reports, and other materials for client meetings.
• Review and take appropriate action on client account alerts.

Other

• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model.
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
• Actively engage in available training and education programs – including firm strategic priorities, professional development, and staying current on policies, procedures and new platforms, and attend scheduled targeted or monthly field service professional and/or training calls.
• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to telephone coverage, business travel arrangements, coordination of client meetings, preparing travel & expense reports, and file & calendar maintenance.
• Proactively participate in firm initiatives directed by local management.
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors.

EDUCATION, EXPERIENCE, KNOWLEDGE, And SKILLS

Education and/or Experience

• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Two or more years of industry experience preferred.
• High School Diploma/Equivalency.
• College degree preferred.

Knowledge/Skills

• Strong industry, product, and branch procedures knowledge.
• Exceptional writing, interpersonal and client service skills.
• Detail oriented with superior organizational skills and ability to prioritize tasks.
• Strong computer skills and knowledge of Microsoft Office products.
• Team player with the ability to collaborate with others.
• Ability to work in a fast‑paced, evolving environment.
• Goal oriented, self‑motivated and results driven.
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.

Reports To

• Business Service Officer

What You Can Expect From Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—aren’t just beliefs; they guide the decisions we make every day to do what’s best for our clients, communities, and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.