Registered Client Service Associate

Morgan Stanley; Santa Ana (CA); On-site; USD 34,320 - 90,000; Full time

Job summary

Morgan Stanley is seeking a Registered Client Service Associate in Santa Ana, California. This role focuses on providing exceptional client service and supporting Financial Advisors. Successful candidates will build trusted relationships and assist clients with their everyday needs.

The position requires strong interpersonal skills, knowledge of financial products, and proficiency in Microsoft Office. Candidates should be detail-oriented and capable of working in a fast-paced environment.

The expected salary ranges from $34,320 to $90,000 annually, depending on experience and qualifications.

Qualifications

• Active Series 7 and Series 66 or Series 63 and Series 65 certifications are required.
• Two or more years of industry experience preferred.
• College degree is preferred.

Responsibilities

• Support the FA/PWA/team in client relationships.
• Execute money movement transactions.
• Educate clients on digital tools.
• Manage inbound and outbound calls.
• Maintain travel itineraries and prepare expense reports.

Skills

Knowledge of financial services products

Detail-oriented

Advanced Microsoft Office skills

Exceptional writing and client service skills

Time management skills

Team player

Ability to multitask

Goal-oriented and self-motivated

Education

High School Diploma/Equivalency

College degree preferred

Active Series 7, Series 66 or Series 63 and Series 65

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

Duties and Responsibilities

Client Support

• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA/PWA/team
• Answering general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
• Entering profile information or pre‑filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization)
• Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
• Assisting FAs / PWAs/ teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

Administrative Support

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs / PWAs / teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in‑office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail‑oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast‑paced, evolving environment
• Adaptable and ability to multitask
• Goal‑oriented, self‑motivated and results driven

Reports To

• Business Service Officer

Salary and Compensation

Expected base pay rates for the role will be between $34,320.00 and $90,000.00 per year at the commencement of employment. Base pay will be determined individually and is part of the total compensation package. Compensation may also include commission earnings, incentive compensation and other benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.