Registered Client Service Associate

Morgan Stanley; New York (NY); On-site; USD 33,280 - 85,000; Full time

Benefits offered by this job

Comprehensive Employee Benefits

Diversity and Inclusion Programs

Career Advancement Opportunities

Employee Support Programs

Job summary

An established industry player is seeking a Registered Client Service Associate to deliver exceptional client service and support to Financial Advisors. This role involves building trusted relationships with clients, assisting with account management, and providing administrative support. The ideal candidate will possess strong interpersonal skills, be detail-oriented, and thrive in a fast-paced environment. Join a company that values diversity and inclusion, offering a collaborative work culture and opportunities for career advancement. If you are passionate about client service and eager to contribute to a dynamic team, this position is perfect for you.

Qualifications

• High School Diploma required; college degree preferred.
• Active Series 7 and Series 66 or 63 licenses required.
• 2+ years of industry experience preferred.

Responsibilities

• Provide exceptional service and support to Financial Advisors.
• Assist in managing client accounts and transactions.
• Educate clients on digital tools and maintain client relationships.

Skills

Interpersonal Skills

Detail Orientation

Organizational Skills

Time Management

Client Service Skills

Team Collaboration

Adaptability

Goal Orientation

Education

High School Diploma

College Degree

Active Series 7 License

Active Series 66 License

Tools

Microsoft Office

Job description

Morgan Stanley

Registered Client Service Associate

Job Description

POSITION SUMMARY

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

1. Provide service coverage for a FA/PWA/team including:
2. Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
3. Executing money movement transactions at the request of the client and/or FA/PWA/team
4. Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
5. Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
6. Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
7. Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
8. Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
9. Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
10. Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
11. Assist FAs / PWAs/ teams in delivering against their business plan and client service model
12. Remaining current on all policies, procedures, and new platforms
13. Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT:

1. Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
2. Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
3. Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
4. Assisting with general in-office support functions such as copying, filing and scanning documentation
5. Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

1. High School Diploma/Equivalency
2. College degree preferred
3. Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
4. Two or more years of industry experience preferred

Knowledge/Skills

1. Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
2. Detail orientated with superior organizational skills and ability to prioritize
3. Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
4. Exceptional writing, interpersonal and client service skills
5. Strong time management skills
6. Team player with the ability to collaborate with others
7. Ability to work in a fast-paced, evolving environment
8. Adaptable and ability to multitask
9. Goal oriented, self-motivated and results driven

Reports to:

Business Service Officer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Expected base pay rates for the role will be between $33,280 and $85,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).