Registered Client Service Associate

711 MS Smith Barney, LLC; Alpharetta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Morgan Stanley is seeking a Registered Client Service Associate in Alpharetta, GA to help shape the client experience with an elevated standard of care. You will support financial advisors, process client requests, and assist with onboarding and documentation.

The role requires active securities licenses (Series 7/66 or 63/65) and 2+ years of experience; strong communication and MS Office skills are essential for success in a fast-paced environment.

Qualifications

• Active financial licenses: Series 7 and Series 66 (or Series 63 and Series 65).
• Two+ years of industry experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Cultivate and enhance client relationships through active communication and by processing requests.
• Identify Firm services and digital offerings to support clients’ needs.
• Onboard and maintain client accounts, including documentation and risk assessment.

Skills

Client service

MS Office

Written communication

Team player

Detail oriented

Education

High School Diploma/Equivalency

Series 7, Series 66, Series 63, Series 65 licenses

Tools

Morgan Stanley Online

Morgan Stanley Mobile

Job description

POSITION SUMMARY

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with the development and growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full firm to clients.

DUTIES and RESPONSIBILITIES

CLIENT SUPPORT

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current


• Identify and assist with Firm services and solutions that support clients’ needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile


• Confirm authorization and authenticate client when processing requests


• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples


• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors


• Prepare financial plans, client reports, and other materials for client meetings


• Review and take appropriate action on client account alerts

PARTNERING WITH FINANCIAL ADVISORS

• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model


• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars


• Actively engage in available training and education programs – including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls


• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance


• Proactively participate in firm initiatives directed by local management


• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS

• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)


• Two or more years of industry experience preferred


• High School Diploma/Equivalency College degree preferred


• Knowledge/Skills Strong industry, product, and branch procedures knowledge


• Exceptional writing, interpersonal and client service skills


• Detail oriented with superior organizational skills and ability to prioritize tasks


• Strong computer skills and knowledge of Microsoft Office products


• Team player with the ability to collaborate with others


• Ability to work in a fast-paced, evolving environment


• Goal oriented, self-motivated and results driven


• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Reports To Business Service Officer

To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values.

Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.