Regional Traffic Operations Center (TOC) Operations Manager

WSP; Richmond (VA); On-site; USD 107,000 - 159,000; Full time

Benefits offered by this job

Health coverage

Retirement savings

Paid sick leave

Paid vacation

Parental leave

Bereavement/voting time

Job summary

WSP USA is recruiting a Regional TOC Operations Manager based in Richmond, VA. You will oversee the daily operation of a 24/7 Transportation Operations Center, ensuring high availability and incident response performance.

You will lead TOC supervisors, operators, and analysts, manage staffing, budgets, and performance metrics, and coordinate with VDOT and partner agencies to deliver operational excellence.

Qualifications

• Bachelor’s degree in a related field (transportation, engineering, emergency management etc.).
• 7+ years of progressively responsible transportation operations experience.
• Experience supervising a 24/7 operations center and coordinating with multiple agencies.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead TOC supervisors, lead operators, and staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs and ensure SOP compliance.
• Oversee staffing, scheduling, budgeting, and performance management.
• Coordinate special events, emergency operations, weather events, and incident response.
• Coordinate interoperability between regional TOCs.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans for deficiencies.

Skills

Leadership

Communication

Public speaking

Executive presentation skills

Strategic planning

Emergency management

Education

Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field

Job description

This Opportunity

WSP is currently initiating a search for a Regional Traffic Operations Center (TOC) Operations Manager!

This role will sit out of Richmond, VA.

The Regional TOC Operations Manager is responsible for the overall management, leadership, and day-to‑day operation of one of Virginia Department of Transportation (VDOT's) regional TOCs. This position provides operational oversight for a 24-hour, seven-day-per-week transportation management operation supporting incident management, traveler information, weather operations, arterial management, intelligent transportation systems (ITS) system monitoring, emergency response, and special event operations.

The Operations Manager serves as the primary operational liaison between VDOT, the Contractor, partner agencies, and internal management staff. The position is responsible for ensuring compliance with all contract requirements, Standard Operating Procedures (SOPs), Annual Work Plans (AWPs), Key Performance Indicators (KPIs), staffing requirements, and operational objectives while fostering a culture of continuous improvement and operational excellence.

Your Impact

• Manage the daily operation of a regional TOC.


• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.


• Ensure continuous 24/7/365 operational coverage.


• Develop and maintain Annual Work Plans (AWPs).


• Monitor contractual Key Performance Indicators (KPIs).


• Ensure compliance with all VDOT policies and SOPs.


• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.


• Coordinate special events, emergency operations, weather events, and incident response activities.


• Coordinate directly with VDOT Regional Traffic Operations staff.


• Lead monthly operational reviews and performance reporting.


• Develop corrective action plans when operational deficiencies occur.


• Coordinate interoperability between regional TOCs.


• Ensure operational readiness during emergencies.


• Lead continuous improvement initiatives.


• Manage operational budgets and reporting requirements.


• Serve as the primary point of contact for regional operational issues.

Who You Are

Required Qualifications

• Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.


• 7+ years of progressively responsible transportation operations experience.

Required Experience

• Five or more years supervising a 24/7 operations center.


• Experience managing transportation operations or traffic management centers.


• Experience leading supervisors and operations personnel.


• Traffic Incident Management experience.


• Experience working with police, fire, EMS, DOT maintenance, and emergency management agencies.


• Experience in preparing executive reports and operational metrics.


• Experience with staffing, scheduling, budgeting, and performance management.


• Experience managing multiple priorities during emergency operations.

Preferred Qualifications

• Traffic Operations Center experience.


• Advanced Traffic Management Systems (ATMS).


• Intelligent Transportation Systems (ITS).


• Performance dashboards and KPI reporting.


• FHWA SHRP2TIM training certification.


• NIMS / ICS 100 / 200 / 700 / 800.

Knowledge, Skills and Abilities

• Strong leadership and decision‑making skills.


• Excellent written and verbal communication.


• Executive presentation skills.


• Personnel management.


• Strategic planning.


• Conflict resolution.


• Public speaking.


• Emergency management.


• Ability to build relationships with local, state, and federal partners.

Supervisory Responsibilities

• Responsible for the supervision of:


• Shift Supervisors


• Lead Operators


• Traffic Operators


• Data Analysts


• Lane Closure Coordinators


• Signal Engineers (where applicable)


• Training personnel

Working Conditions

• Primarily office based within a Traffic Operations Center.


• Occasional travel throughout the assigned VDOT Region.


• Participation in emergency operations.


• On‑call availability.


• Evening, weekend, and holiday work as required.

WSP Benefits

• coverage related to medical, dental, vision, disability, and life


• retirement savings


• paid sick leave


• paid vacation (or other personal time)


• paid parental leave


• paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings

Compensation

Expected Salary (all locations): $107,000 - $159,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.