Regional Traffic Operations Center (TOC) Operations Manager

WSP in the U.S.; Richmond (VA); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Benefits package

Job summary

WSP USA is seeking a Regional TOC Operations Manager supporting the Virginia region from Richmond, VA. This role oversees 24/7/365 transportation management, incident response, traveler information, weather operations, ITS monitoring, and emergency coordination.

You will lead TOC supervisors, operators, analysts, and staff, ensuring contract compliance, SOPs, KPIs, staffing, and performance. A strong leadership and strategic mindset is essential.

Qualifications

• Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
• 12+ years of progressively responsible transportation operations experience.
• Five or more years supervising a 24/7 operations center.
• Experience managing transportation operations or traffic management centers.
• Experience leading supervisors and operations personnel.
• Traffic Incident Management experience.
• Experience working with police, fire, EMS, DOT maintenance, and emergency management agencies.
• Experience in preparing executive reports and operational metrics.
• Experience with staffing, scheduling, budgeting, and performance management.
• Experience managing multiple priorities during emergency operations.

Responsibilities

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual KPIs.
• Ensure compliance with all VDOT policies and SOPs.
• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.
• Coordinate special events, emergency operations, weather events, and incident response activities.
• Coordinate directly with VDOT Regional Traffic Operations staff.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans when operational deficiencies occur.
• Coordinate interoperability between regional TOCs.
• Ensure operational readiness during emergencies.
• Lead continuous improvement initiatives.
• Manage operational budgets and reporting requirements.
• Serve as the primary point of contact for regional operational issues.

Skills

Leadership

Decision making

Strategic planning

Emergency management

Public speaking

Communication

Relationship building

Executive reporting

Education

Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field

Job description

This Opportunity

WSP is currently initiating a search for a Regional Traffic Operations Center (TOC) Operations Manager!

Job Description

This Opportunity

WSP is currently initiating a search for a Regional Traffic Operations Center (TOC) Operations Manager!

This role will sit out of Richmond, VA.

The Regional TOC Operations Manager is responsible for the overall management, leadership, and day-to-day operation of one of Virginia Department of Transportation (VDOT's) regional TOCs. This position provides operational oversight for a 24-hour, seven-day-per-week transportation management operation supporting incident management, traveler information, weather operations, arterial management, intelligent transportation systems (ITS) system monitoring, emergency response, and special event operations.

The Operations Manager serves as the primary operational liaison between VDOT, the Contractor, partner agencies, and internal management staff. The position is responsible for ensuring compliance with all contract requirements, Standard Operating Procedures (SOPs), Annual Work Plans (AWPs), Key Performance Indicators (KPIs), staffing requirements, and operational objectives while fostering a culture of continuous improvement and operational excellence.

Your Impact

• Manage the daily operation of a regional TOC.
• Lead all TOC supervisors, lead operators, operators, analysts, and support staff.
• Ensure continuous 24/7/365 operational coverage.
• Develop and maintain Annual Work Plans (AWPs).
• Monitor contractual Key Performance Indicators (KPIs).
• Ensure compliance with all VDOT policies and SOPs.
• Oversee staffing, scheduling, recruiting, employee development, and performance evaluations.
• Coordinate special events, emergency operations, weather events, and incident response activities.
• Coordinate directly with VDOT Regional Traffic Operations staff.
• Lead monthly operational reviews and performance reporting.
• Develop corrective action plans when operational deficiencies occur.
• Coordinate interoperability between regional TOCs.
• Ensure operational readiness during emergencies.
• Lead continuous improvement initiatives.
• Manage operational budgets and reporting requirements.
• Serve as the primary point of contact for regional operational issues.

Who You Are

Required Qualifications

• Bachelor's Degree in Transportation, Engineering, Emergency Management, Public Administration, Business Administration, Information Systems, or related field.
• 12+ years of progressively responsible transportation operations experience.

Required Experience

• Five or more years supervising a 24/7 operations center.
• Experience managing transportation operations or traffic management centers.
• Experience leading supervisors and operations personnel.
• Traffic Incident Management experience.
• Experience working with police, fire, EMS, DOT maintenance, and emergency management agencies.
• Experience in preparing executive reports and operational metrics.
• Experience with staffing, scheduling, budgeting, and performance management.
• Experience managing multiple priorities during emergency operations.

Preferred Qualifications

• Traffic Operations Center experience.
• Advanced Traffic Management Systems (ATMS).
• Intelligent Transportation Systems (ITS).
• Performance dashboards and KPI reporting.
• FHWA SHRP2TIM training certification.
• NIMS / IC S 100 / 200 / 700 / 800.

Knowledge, Skills And Abilities

• Strong leadership and decision-making skills.
• Excellent written and verbal communication.
• Executive presentation skills.
• Personnel management.
• Strategic planning.
• Conflict resolution.
• Public speaking.
• Emergency management.
• Ability to build relationships with local, state, and federal partners.

Supervisory Responsibilities

• Responsible for the supervision of:
• Shift Supervisors
• Lead Operators
• Traffic Operators
• Data Analysts
• Lane Closure Coordinators
• Signal Engineers (where applicable)
• Training personnel

Working Conditions

• Primarily office based within a Traffic Operations Center.
• Occasional travel throughout the assigned VDOT Region.
• Participation in emergency operations.
• On-call availability.
• Evening, weekend, and holiday work as required.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (all locations): $150,000 - $220,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP

ABOUT US

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

Notice To Third Party Agencies

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.