Regional Technical Training Manager

arrowexterminators; Greenville (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K Matching

Medical

Dental

Vision

Paid holidays

Job summary

Arrow Exterminators in North Carolina seeks a Region Technical Training Manager to drive field training and quality control for residential and commercial service teams. You will partner with leadership to ensure service excellence and regulatory compliance.

The role involves in-field coaching, inspections, QA reviews, safety training, and preparing staff for state exams. This position reports to regional leadership and requires travel to service centers."

Qualifications

• Experience delivering field training to service teams.
• Strong knowledge of state rules and regulations relevant to pest control.
• Ability to evaluate training needs and develop effective programs.

Responsibilities

• Provide field training and evaluations for service professionals.
• Perform inspections and quality assurance reviews.
• Coordinate with leadership to ensure safety and compliance.
• Develop and deliver training materials for state exams/recertifications.
• Communicate progress and results to leadership weekly.

Skills

Field training

Quality control

IPM knowledge

Regulatory compliance

Safety training

Education

Bachelor's degree in a related field

Tools

MS Office

LMS / training platforms

Job description

Region Technical Training Manager

The Region Technical Training Manager will function as Field Training support for service centers as assigned by the Director of Technical Services and Professional Development. The general purpose of this position is to assist the Region Vice President and the Service Center Manager with technical support and quality control at the field level to ensure superior customer service and State Rule and Regulation compliance. The majority of the Region Technical Training Manager's time will be spent in the field with service professionals in all service segments to provide field training that ensures the highest level service is being delivered to Arrow Exterminators' customers.

Duties

• Technical field training, evaluation and reporting, IPM service training and Quality Control of all Residential and Commercial Pest Control Service Professionals, Termite Service Professionals, Sentricon Service Professionals, Home Evaluators, Renewal Inspectors, Service Managers and Service Center Managers on a daily basis.
• Conduct Service Center inspections quarterly or as assigned.
• Refer to Arrow Exterminators Service Center Inspection Report for detailed explanation of areas to be inspected.
• Conduct Sentricon Quality Assurance Reviews (QARs) as assigned.
• Conduct paperwork reviews at the service center level for any or all sales or service segments quarterly or as assigned.
• Conduct vehicle inspections at the Service Center level as assigned.
• Conduct Arrow approved service center training courses quarterly or as assigned.
• Conduct Respirator training and fit testing for service center employees annually or as assigned.
• Train new service employees to take and pass necessary state exams within the state required period as necessary or assigned.
• Advise and train Region and Service Center operation employees on federal and state rules and regulation changes as assigned.
• Assist Region and Service Center operations with safety compliance ongoing or as assigned.
• Assist the Director of Technical Services & Professional Development in Service Protocol design and implementation for all service segments and pests as assigned.
• Maintain state Certified Operator and Certified Instructor status as well as other state certifications/registrations as necessary.
• Communicate with the Director of Technical Services & Professional Development daily via email or phone to provide synopsis of activities.
• Communicate projected schedule to the Director of Technical Services & Professional Development and Region Operations weekly via email.
• Communicate, on the proper forms and as completed, the results of Service Center Inspections, Vehicle Inspections, Field Training Reports, Paperwork Reviews and Quality Assurance Reports to the Director of Technical Services & Professional Development, Region Operational Vice Presidents and Service Center Manager via email.
• Oversee new product use and evaluation as assigned by the VP of Technical Services & Quality Control.
• Travel daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned.
• Other duties as assigned.
• Reports to Director of Technical Services & Professional Development.

Benefits

• Competitive Compensation
• Work-Life Balance
• Awards and Recognition Programs
• Career Mapping
• Professional and Career Development Training
• Upward Career Mobility
• 401K Matching
• Medical
• Dental
• Vision
• Employer-Paid Life Insurance
• Ancillary Products: Disability Insurance, Voluntary Life Insurance, Cancer & Accident Ins., Auto and Home Insurance
• Employee Assistance Program
• Health & Wellness Programs
• Paid holidays
• Paid and unpaid time off
• Paid Parental Leave

We are an Equal Opportunity Employer. Arrow Exterminators, as a PestVets Company, is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.