Regional Technical Specialist

Nice-North-America-LL; Carlsbad (CA); Hybrid; USD 82,000 - 95,000; Full time

Job summary

Nice North America, a subsidiary of Nice S.p.A., is hiring a Regional Technical Specialist to drive training, product support and sales growth across the US region. You will work remotely with dealers, distributors and factory staff, delivering training modules and certifying personnel on product lines.

The role requires 4+ years in related fields, strong communication skills, and remote work capability. Travel and training coordination are key components of this position within a dynamic home

Qualifications

• High School Diploma and at least 4 years related experience (preferably in the CEDIA channel).
• Strong written and verbal communication skills.
• Ability to present information in one-on-one and group settings to customers and staff.
• Experience in control systems programming is a plus.
• Ability to troubleshoot AV/Control systems on site and remotely.
• Knowledge of MS Office (Outlook, Word, Excel), NetSuite; experience with PowerPoint and Adobe Captivate.

Responsibilities

• Coordinate and implement product-oriented sales presentations and training events for factory staff, dealers and distributors.
• Assist in new product launches by delivering training modules to key customers.
• Certify sales staff on new products and annually on the product line.
• Be the expert in design understanding and application of Nice North America products.
• Attend trade shows and sales meetings as required.
• Monitor market dynamics and provide input to sales managers.
• Align training activities with the regional sales manager for the US region.
• Focus field travel on regional customer growth and account retention goals.
• Provide territorial information on travel, key accounts, and events for the sales calendar.
• Set and execute web trainings for customers as required.
• Participate in weekly sales and technical calls.
• Provide on-site and remote technical support for the Nice home management platform.
• Assist in telephone support to customer technical staff.
• Plan initial and follow-up training for new products.

Skills

Verbal communication

Written communication

Remote work

Education

High School Diploma

Tools

MS Office

NetSuite

PowerPoint

Adobe Captivate

Job description

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary:

The Regional Technical Specialist will achieve desired results and generate sales growth by successfully implementing field-based product training, support, and engineering associated with Nice North America in the assigned region within the domestic market. As an RTS, you will be the technical and design expert to direct dealers within your region.

Location:

Remote (Territory: AZ, NM, Southern CA, Las Vegas, and Hawaii)

Salary range:

$82,000 to $95,000 annually, depending on experience.

Commission:

$5,000 annually based on performance.

Primary Responsibilities:

• Coordinate and implement product-oriented sales presentations and training events on the complete Nice North America product line for factory staff, dealers and distributors.
• Assist in new product launches by contributing to the preparation and executing delivery of new product training modules to key customers.
• Certify sales representative staff on new products and annually on the entire Nice North America product line.
• Be known as the expert in the design understanding and application of Nice North America products.
• Participate in relevant trade shows, sales meetings, planning meetings, and special events as required by the company.
• Monitor and provide input to sales managers regarding market dynamics related to product and/or promotional activity.
• Align training activities with the regional sales manager for the assigned US region.
• Focus field travel on regional customer growth and account retention goals. 1
• Provide on time territorial information on travel, key account activities and regional events for the sales calendar.
• Set and execute Web trainings for customers as required.
• Participate in weekly calls involving Sales and Technical teams.
• Provide advanced technical support on site and remote within the Nice home management platform.
• Execute telephone call support to customer technical staff as required.
• Plan initial and follow-up training for new products as the travel schedule is planned.
• Responsible for new dealer growth and support within the CI Channel.

Qualifications:

• High School Diploma and a minimum of 4 years related experience, preferably in the CEDIA channel.

Knowledge, Skills, and Abilities:

• Strong written communication and verbal skills.
• Ability to effectively present information in one-on-one and group situations to customers, and other employees of the organization.
• Experience in control system programming a definite plus.
• Ability to troubleshoot complex AV/Control systems on site and remotely.
• Knowledge of MS Office (Outlook, Word, and Excel specifically) and NetSuite, experience with PowerPoint, Adobe Captivate.
• Must be able to work remotely effectively.
• Positive attitude, self-motivated and eager to succeed.

Physical Requirements:

Essential functions of this job require the following minimal physical demands.Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person.
• Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review documents and file them in a prescribed order and organize documents and materials.
• Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to frequently operate a personal computer.
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting and at a keyboard for an extended period of time, considered to be approximately 50%-70% of the workday.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be comfortable working in an office environment to include moderate noise levels.
• The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.

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Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.