Regional Supports Manager

Department of Behavioral Health and Developmental Services; Richmond (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Department of Behavioral Health and Developmental Services (DBHDS) seeks a Regional Supports Manager to oversee the DD Waiver Waitlist, Slot Assignment, and VIDES statewide, while providing guidance to RSS staff and liaising with CSBs.

Key duties include leading a team, ensuring 100% accuracy in slot allocations, and collaborating with analysts on reporting and system improvements (WaMS/SIS Online). Extensive leadership and training experience are required.

Qualifications

• Knowledge of developmental disabilities and best practices for health, safety, and community integration.
• Experience leading statewide or large-scale human services programs and budget projections.
• Ability to supervise staff, set performance benchmarks, and implement improvement strategies.
• Experience in instructional design and delivering adult training modules.

Responsibilities

• Oversee statewide waitlist management, slot allocations, and WSAC compliance.
• Establish SOPs and operational guidance for RSS.
• Conduct quarterly reviews of waitlist tracking systems.
• Collaborate with data analysts to build data-driven reports on slot usage.
• Provide leadership to the Regional Support Unit and staff training.

Skills

Public speaking

Staff supervision

Budget projections

Data analysis

Program planning

Technical assistance

WaMS knowledge

Adult training delivery

Job description

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a dedicated and detail-oriented professional to serve as a Regional Supports Manager. This position provides statewide implementation and oversight of the Developmental Disability (DD) Waiver Waitlist, Slot Assignment, and Virginia Intellectual Developmental Disability Eligibility Survey (VIDES), supports waiver efforts in electronic systems such as WaMS and SIS Online, and provides oversight to staff disseminating information, technical assistance, and training as requested to providers, individuals/families, and other state constituents on new developments related to DD Waiver Waitlist, Slot Management, and VIDES. This position serves as a member of the Waiver Network Supports team, through active participation in team meetings, completion of special assignments, and representation as requested at functions related to DDS; leads a team of Regional Support Specialists; and acts as a liaison between the state and Community Service Boards (CSBs) and other stakeholders regarding DD Waiver Eligibility and Slot Management.

Title

Title: Regional Supports Manager

State Role Title

State Role Title: Prog Admin Manager II

Hiring Range

Hiring Range: $80,000-$110,000

Pay Band

Pay Band: 5

Agency

Agency: Dept Behavioral Health/Develop

Location

Location: Central Office

Agency Website

Agency Website: www.dbhds.virginia.gov

Recruitment Type

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a dedicated and detail-oriented professional to serve as a Regional Supports Manager. This position provides statewide implementation and oversight of the Developmental Disability (DD) Waiver Waitlist, Slot Assignment, and Virginia Intellectual Developmental Disability Eligibility Survey (VIDES), supports waiver efforts in electronic systems such as WaMS and SIS Online, and provides oversight to staff disseminating information, technical assistance, and training as requested to providers, individuals/families, and other state constituents on new developments related to DD Waiver Waitlist, Slot Management, and VIDES. This position serves as a member of the Waiver Network Supports team, through active participation in team meetings, completion of special assignments, and representation as requested at functions related to DDS; leads a team of Regional Support Specialists; and acts as a liaison between the state and Community Service Boards (CSBs) and other stakeholders regarding DD Waiver Eligibility and Slot Management.

Key Responsibilities Include

• Overseeing statewide DD Waiver waitlist management, slot allocations, and Waiver Slot Assignment Committees (WSAC) for regulatory and Dept. of Justice (DOJ) Settlement Agreement compliance.
• Establishing Standard Operating Procedures (SOP) and operational guidance for Regional Support Specialists (RSS).
• Conducting quarterly reviews of waitlist tracking systems to maintain 100% accuracy of allocated slots.
• Collaborating with data analysts to build actionable, data-driven reports on slot assignment and utilization.
• Providing leadership to the Regional Support Unit (RSU), guiding complex cases requests, technical inquiries, educational sessions, and providing clear performance expectations aligned with departmental and unit goals.
• Conducting ongoing supervision (at least monthly), interim evaluations, and annual performance reviews to ensure 100% on-time completion and compliance.
• Managing program budget development and annual projections for Waiver needs.
• Collaborating quarterly with Quality Managers and Data Analysts on SOP, data integration (WaMS), and reporting efficiencies.
• Directing the RSU in delivering high-quality technical assistance and consultation to CSBs, private providers, families, and internal state departments.
• Developing standardized guidance, tools, and training materials on Eligibility, DD Waivers, slot assignment/management, and VIDES.
• Overseeing curriculum design and execution for WSAC members, ensuring 100% of new members are trained within two months and annual refreshers are offered.
• Contributing subject matter expertise to the design and enhancement of WaMS systems training tools.

Minimum Qualifications

• Knowledge of various developmental disabilities, their characteristics, and best practices for promoting health, safety, and community integration.
• Familiarity with the full range of developmental services, including early intervention, residential supports, supported employment, and day programs.
• Experience leading statewide or large-scale human services programs, problem solving, and budget projections.
• Experience supervising staff, conducting skills assessments, setting clear performance benchmarks, and executing documented performance improvement strategies.
• Skill in program planning, quality improvement, data collection, and the implementation of statewide technical assistance.
• Knowledge of DD Waiver systems, eligibility, slot assignment mechanics, VIDES, and Medicaid process.
• Familiarity with state regulatory standards, quality assurance frameworks, and compliance reporting (e.g., Medicaid Home and Community-Based Services (HCBS) & Settlement Agreement standards).
• Experience collaborating with data analysts to design operational reports, monitor workflows, and coordinate electronic system data (e.g., WaMS).
• Ability to create technical assistance guides, deliver adult training programs, and maintain proactive communication with CSBs, providers, and community stakeholders.
• Strong public speaking and interpersonal skills for training diverse stakeholders and acting as a state liaison.
• Experience in instructional design for adult learners, with a history of delivering high-engagement training modules and public-facing informational webinars that build trust across diverse stakeholder networks (providers, families, CSB leadership).

Additional Considerations

• Experience navigating complex federal or state consent decrees/settlement agreements, with a proven track record of translating legal and regulatory requirements into seamless operational compliance.
• Ability to navigate and manage data within web-based systems, such as WaMS, or similar electronic record systems.
• Experience enhancing electronic data systems (e.g., WaMS) to improve data integrity, workflow automation, and statewide tracking.
• Experience in formal process-improvement frameworks applied directly to state or county human services workflows.
• Experience leading inter-departmental teams through policy transitions, system overhauls, without disrupting service delivery to CSBs and providers.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: [e-mail] - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.