Regional Support Manager - Mountain West

F. Hoffmann-La Roche AG; Denver, Salt Lake City (CO, UT); On-site; USD 124,000 - 231,000; Full time

Benefits offered by this job

Relocation benefits

Discretionary bonus possible

Job summary

F. Hoffmann-La Roche AG in Denver is seeking a Regional Support Manager to lead field service teams delivering installation, maintenance, and customer training for diagnostic instruments. You will drive service quality, customer satisfaction, and operational performance across the Mountain West.

Required is a Bachelor’s degree in a relevant field, 3+ years in a clinical/lab setting, and 1+ year of supervisory experience. Travel up to 50% across Colorado and Utah is expected.

Qualifications

• Bachelor’s degree in a relevant science or IT field required.
• Minimum 3 years in a clinical laboratory, health environment, or diagnostics industry.
• At least 1 year of management or supervisory experience.

Responsibilities

• Lead team delivering installation and maintenance support for customers.
• Direct technical support through field engineers and specialists.
• Supervise responses when standard procedures fail to fix issues.
• Lead process improvements and maintain quality objectives.
• Assist Director in overall field operations.
• Manage department budget and assigned resources.
• Hire, train, and evaluate staff for service efficiency.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree in Medical Technology, IT, CS, Chemistry, Biology or Clinical Laboratory

Job description

Regional Support Manager - Mountain West### Regional Support Manager - Mountain WestApply: Denver: Salt Lake City: Full time: Posted Yesterday: End Date: November 13, 2026 (19 days left to apply): 202609-124143At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The Position**Regional Support Manager - Mountain West** This is an exciting time to join the Roche Support Network. If you are passionate about problem-solving, developing people, and delivering exceptional customer support, this may be the opportunity for you. As a research-focused healthcare company, Roche develops innovative diagnostics and therapeutic solutions that deliver meaningful benefits to patients and healthcare professionals worldwide. At Roche, we are committed to creating a work environment where employees feel valued, respected, and empowered, and where development opportunities support long-term career growth. **The Opportunity:** This Regional Support Manager position in the Roche Service Network (RSN) supports Colorado and Utah. This position will directly manage field service resources who install/implement/evaluate our diagnostic instruments and provide customer training at customer sites within our critical Core Lab business, which includes a significant number of critical, key accounts. This position serves to maintain and grow the business, achieve financial goals, and ensure customer satisfaction. **KEY ROLES & RESPONSIBILITIES*** Lead team in the delivery of technical installation and maintenance support for existing, new, and potential customers; contribute and achieve results through the management of professional and support staff; manage the team to maintain and grow business and to achieve financial goals and group objectives* Direct the technical support for customers through a team of field engineers, technicians, and/or application specialists, diagnosing, troubleshooting, and repairing products and/or related components in the field; direct and implement tactical plans* Supervise customer responses where standard procedures have failed to isolate or fix problems in non-functioning products or related components* Lead process improvement initiatives; maintain and continuously improve the quality system and achieving quality objectives through daily actions* Assist the Director or senior leadership in overall operations in the field* Establish and manage the department's budget and all assigned resources* Select, develop, and evaluate employees to ensure the efficient operation of the function; these activities include hiring, training, performance management, and progressive disciplinary actions **Territory:** The territory includes Utah and Colorado. Candidates must reside or be willing to relocate within 50 miles of Salt Lake City or Denver. This is a field-based role requiring up to 50% travel, including overnight travel. **Who You Are:*** Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent combination of education and experience* 3 years of experience in a clinical laboratory, health environment or diagnostics industry* 1 year of previous management or supervisory experience, or demonstrated leadership skills **Preferred Qualifications** * Experience working in or with the Roche Support Network* Ability to learn Roche product lines, equipment, products and/or systems* Effective written/verbal communication skills* Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships* Effective leadership, motivational, time management skills Relocation benefits are available for this position. The expected salary range for this position, based on the primary location of Colorado, is 124,400.00 - 231,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.This position also qualifies for the benefits detailed at the link provided below.Benefits