REGIONAL SUPPORT ASSOCIATE (FULL TIME)

Compass Group USA; Newark (NJ); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

ESFM, the dedicated facilities management arm of Compass Group USA, located in Newark, NJ, is hiring a full‑time Regional Support Associate. You will accurately and promptly process all mail and distribution items, maintaining top customer service while coordinating courier and USPS shipments.

Ideal candidates will have a high school diploma, familiarity with shipping procedures, and ability to float between accounts as needed.

Qualifications

• High School diploma or equivalent.
• Preferred shipping certificate (49 CFR & IATA).
• Experience using shipping software for common couriers (UPS, DHL, FedEx) preferred.

Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and USPS mail.
• Verifies and keeps records on incoming/outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Packages, labels, and processes non-hazardous and hazardous materials using courier software.
• Coordinates, stages, and transports bulk mail items.
• Monitors packages for hazardous or suspicious materials.
• Responds to customer inquiries and maintains records of fulfillment requests.

Education

High School diploma or equivalent

Tools

Shipping software

Job description

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• We have an opening for a full time REGIONAL SUPPORT ASSOCIATE position.
• Location: Newark, NJ 07102 Note: online applications accepted only.
• Schedule: Full time schedule. Monday - Friday, hours may vary. More details upon interview.
• Requirement: Must be able to float between accounts as needed.
• Fixed Pay Rate:$20.00 per hour.

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Summary:
Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service.

Essential Duties and Responsibilities:

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)

Associates at ESFM are offered many fantastic benefits.

Full-time and part-time positions offerthe following benefits to associates: Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offerthe following benefits to associates: Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

ESFM

Nearest Major Market: Newark
Nearest Secondary Market: New York City
Job Segment: Food Service, Hospitality