Regional Supervisor - Houston, TX Region

Tokyo Gardens Company; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Paid health benefits (Medical, Dental, Vision, Life, Short Term Disability)

401(k) plan with company match

Annual bonus incentive

Job summary

A prominent sushi and Asian food retailer in Houston seeks a Regional Supervisor to manage operations across multiple locations. The ideal candidate will ensure quality and service excellence, deliver training, and maintain compliance with company standards. Responsibilities include overseeing daily operations, conducting site assessments, and collaborating with store managers. Candidates should have a relevant degree, 3-5 years of supervisory experience in a multi-location environment, and strong analytical skills. Competitive benefits and a supportive work culture included.

Qualifications

• 3-5 years of experience in regional supervision, account management, or similar roles.
• Experience in multi-location hospitality, retail, or restaurant management preferred.
• Strong client relations and customer service skills are required.

Responsibilities

• Oversee the daily operations across multiple sushi bar locations.
• Conduct site visits to monitor compliance with standards.
• Deliver training and coaching to store managers and teams.
• Compile performance updates and communicate with regional leadership.

Skills

Influencing without authority

Problem-solving

Verbal communication

Written communication

Time management

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Company Overview

Tokyo Gardens Company (TGC) is a Houston-based company providing full-service sushi and Asian food operations in retail stores, universities and corporate offices nationwide for over 20 years. Our company is growing rapidly, and every team member plays a key role in that growth. Our success is driven by delivering real results for our clients. It is enabled by a culture that supports personal growth and development, fosters an inclusive work environment, and rewards innovation and excellence.

Job Type

Full-time

Position Title

Regional Supervisor, Houston, TX Region

Position Description

The Regional Supervisor plays a vital role in ensuring smooth daily operations, quality consistency, and exceptional service across multiple sushi bar locations within the assigned region. This position supports regional leadership by overseeing store‑level performance, reinforcing compliance with company standards, and providing direct coaching and training to store managers and teams. The Regional Supervisor acts as a bridge between operations and leadership, ensuring efficient communication, timely issue resolution, and alignment with organizational goals. The ideal candidate is a hands‑on leader who thrives in a fast‑paced environment, values relationships and collaboration, and is committed to driving continuous improvement and operational excellence.

Essential Duties and Responsibilities

• Support regional leadership in managing day‑to‑day operations across assigned sushi bar locations to ensure consistent quality, service excellence, and brand integrity.
• Conduct scheduled and ad‑hoc site visits to assess performance, cleanliness, and adherence to company standards, promptly addressing any areas of non‑compliance.
• Assist in ensuring all locations comply with local and state regulations, food safety and sanitation requirements, and company operating procedures.
• Monitor standard operating procedures (SOPs) and provide feedback to identify inefficiencies or opportunities for process enhancement.
• Deliver hands‑on training, coaching, and operational support to store managers and team members to reinforce company standards, customer service protocols, and compliance requirements.
• Partner with location managers to uphold company goals, monitor key performance indicators, and ensure consistent execution of operational objectives.
• Build and maintain productive relationships with store partners, clients, and internal stakeholders, ensuring clear communication and collaborative problem‑solving.
• Compile and communicate performance updates, audit findings, and key metrics to the Regional Manager, escalating operational concerns as appropriate.
• Support the implementation of marketing initiatives, promotional programs, and new product introductions in collaboration with store management.
• Provide on‑site assistance and training during new store openings (NSOs) to ensure successful launches and operational readiness.
• Maintain accountability for accurate expense reporting, compliance with company policies, and responsible use of company resources.
• Facilitate clear, timely, and professional communication between store teams and regional leadership to promote alignment and swift issue resolution.

Requirements

• Bachelor's degree or equivalent work experience in a related industry.
• 3–5 years of experience in a regional supervisor, account management, sales, or related position.
• Hospitality, retail, or restaurant management experience in a multi‑location environment highly preferred.
• Experience in client relations and customer service required.
• Ability to influence without authority.
• Excellent problem‑solving skills.
• Excellent verbal and written communication skills in English.
• Data‑driven analytical and problem‑solving skills.
• Strong time‑management and organizational skills.
• Valid driver’s license and ability to travel daily to client sites or other locations using a company vehicle.
• Proficiency in Microsoft Office.
• Ability to travel.

Benefits

• Paid Time Off
• Paid health benefits (Medical, Dental, Vision, Life, Short Term Disability insurance)
• 401(k) plan with company match
• Annual bonus incentive

Additional Information

• Work location: Onsite Houston HQ office and surrounding Houston, TX stores, Monday to Friday.
• Job Type: Full Time, Exempt.

To learn more about us, please visit www.tgcsushi.com / www.sushicllc.com.

Tokyo Gardens Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.