Regional Services Specialist II

Border States; Monroe (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

ESOP

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Personal Leave time

Job summary

Border States seeks a Regional Services Specialist II to partner with regional and branch leadership, executing the service strategy across multiple locations. This role drives KPI oversight, continuous improvement, and cross-functional collaboration to enhance service delivery and customer value.

The position champions service excellence, standardizes delivery, mentors teams, and leads enterprise-system rollouts to support growth and adoption of new services.

Qualifications

• Bachelor’s degree in business, engineering, operations, or a related field is required; MBA or advanced degree preferred.
• 5+ years of progressive experience in service operations, business strategy, or customer-focused leadership.
• Strong understanding of industrial, utility, or electrical distribution services and products.
• Proven track record in leading cross-functional teams and implementing strategic initiatives.
• Must be able to read, write, and speak English.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access), SAP, and related software.

Responsibilities

• Develops and models regional service strategies with leadership to meet objectives.
• Sets and monitors regional service KPIs, driving continuous improvement.
• Provides strategic oversight to branches on service delivery models and customer engagement.
• Identifies regional trends and opportunities, recommending actions to enhance offerings.
• Coaches branch teams, embedding service excellence into daily operations.
• Leads enterprise-wide initiatives across the region, including new technologies and programs.
• Drives cross-functional integration of service with sales, operations, logistics, and support.

Skills

Strategic leadership

Cross-functional influence

Service operations

Change management

Customer experience

Communication

Education

Bachelor’s degree in business, engineering, operations, or related field

MBA or advanced degree

Tools

Microsoft Office

SAP

Job description

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in:

Fargo, ND. This role will be located at our Upper Midwest Distribution Center

Application Deadline: Posted Until Filled.

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Regional Services Specialist II is a key strategic partner to regional and branch leadership, responsible for executing the service strategy. This role leads efforts to elevate service operations, drive alignment with corporate goals, and accelerate the growth and adoption of service offerings, including material management, prefab, manufacturing, kitting, and emerging services. The position champions a culture of service excellence by standardizing service delivery, optimizing processes, and guiding others to exceed performance expectations. This leader also plays a critical role in change management, innovation adoption, and cross-functional collaboration, ensuring a future-ready service organization.

Responsibilities

Essential functions

• Develops and models regional service strategies in partnership with leadership to achieve short- and long-term business objectives.
• Sets and monitors regional service KPIs, actively driving continuous improvement in service performance, customer satisfaction, and operational efficiency.
• Provides strategic oversight to branches on service delivery models, operational execution, and customer engagement best practices.
• Identifies regional trends, risks, and opportunities, and proactively recommends strategic actions to enhance service offerings and customer value.
• Partners with branch leadership to embed service excellence into daily operations, acting as a strategic advisor and thought leader.
• Leads the implementation of company-wide initiatives across the region, including new technologies, process innovations, and service programs.
• Coaches and mentors branch service teams and leaders, building service capability and readiness across all levels of the organization.
• Serves as a regional point of accountability for service quality, consistency, and innovation across all locations, especially those without dedicated service leadership.
• Drives the regional rollout of enterprise systems, tools, and processes related to service and sales operations.
• Leads cross-functional initiatives to integrate service functions with sales, operations, logistics, and support functions to improve customer experience.
• Pilots and refines new service programs or delivery models, ensuring readiness for scale and enterprise adoption.
• Champions a customer-first mindset and continuously evaluates customer feedback and market trends to evolve service strategies.

Non-essential Functions

• Makes suggestions to department leadership in setting branch service goals and supporting branch achievement of those goals.
• Supports branches on projects requiring additional services expertise.
• Helps resolve customer service issues, credit, and payment challenges as requested.
• Supports specific regional initiatives as needed, including service program development, customer engagement initiatives, and sales process improvements.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Bachelor’s degree in business, engineering, operations, or a related field (required); MBA or advanced degree (preferred).
• 5+ years of progressive experience in service operations, business strategy, or customer-focused leadership roles.
• Strong understanding of industrial, utility, or electrical distribution services and products.
• Proven track record in leading cross-functional teams, driving process improvement, and implementing strategic initiatives.
• Must be able to read, write, and speak English.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access), SAP, and other relevant software.

Skills And Abilities

• Ability to connect branch-level realities with enterprise vision and translate strategy into action.
• Comfortable leading through influence across a matrixed environment and driving alignment without direct authority.
• Deep understanding of service operations, logistics, order management, and performance levers.
• Skilled in change management and leading the adoption of new systems, processes, and behaviors.
• Relentless focus on improving customer experience, value delivery, and satisfaction.
• Excellent verbal and written communication skills, with the ability to influence across all levels of the organization.

Physical Requirements

Frequency at which you would carry/lift in a typical day: Occasionally 0-33% Frequently 34-66% Continuously 67-100%.

Lift from Waist:

• than 10 lbs. - Not at all
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

Lift from Floor:

• than 10 lbs. - Frequently
• 10 to 25 lbs. - Frequently
• 26 to 50 lbs. - Occasionally
• 51 to 75 lbs. - Occasionally
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

Carried for Distance:

• than 10 lbs. - Not at all
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

Physical Activity

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose

We believe unstoppable businesses shouldn’t go it alone. We are owners – of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged.

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing