Regional Service Operations Manager

Frazil; Salt Lake City (UT); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, vision insurance

401K with employer match

PTO and holidays

Job summary

Join a leading frozen beverage company as a Regional Service Operations Manager, overseeing third-party service providers. This role requires strong relationship management, performance oversight, and collaboration with internal teams to ensure seamless operations. A Bachelor's degree and relevant experience are essential for success.

Qualifications

• 3+ years in operations vendor or partner management, preferably in the trade industry.
• Experience developing and executing KPIs.
• Proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Build and maintain relationships with nationwide service providers.
• Manage provider performance against SLAs.
• Coordinate regional efforts to prevent escalations.

Skills

Communication

Relationship Building

Time Management

Data-Driven

Detail-Oriented

Education

Bachelor’s degree in business, supply chain management, or related field

Tools

Microsoft Office

Job description

Join to apply for the Regional Service Operations Manager role at Freezing Point

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Description

Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs!

Department: Operations

Location: Salt Lake City, Utah

Compensation: $60,000 - $65,000 / year

Position Summary

Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango! We are seeking a data-driven, confident, and creative manager to oversee our nationwide network of third-party service providers responsible for installing, repairing, and maintaining our machines. This is a new, individual-contributor role that involves building relationships, managing performance, and reporting on provider activity, with mentorship from senior leaders.

Key Responsibilities

1. Build and maintain relationships with nationwide service providers, including sourcing, onboarding, training, and remediation or replacement.
2. Manage provider performance against SLA’s, including job completion, accuracy, and cost.
3. Partner with internal teams such as Customer Service, Logistics, and Customer Success to ensure seamless operations.
4. Oversee provider account prioritization and manage aging service requests.
5. Use provider relationships to resolve high-profile issues and balance cost with customer experience.
6. Coordinate regional efforts to prevent escalations and report on provider performance to senior leadership.
7. Maintain CRM and provider data systems.

Required Qualifications and Skills

• Bachelor’s degree in business, supply chain management, or related field.
• 3+ years in operations vendor or partner management, preferably in the trade industry.
• Experience developing and executing KPIs.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

Success Factors

• Exceptional communication and follow-up skills.
• Strong relationship-building abilities.
• Collaborative team player with good feedback and time management skills.
• Detail-oriented and data-driven, with a passion for accuracy and efficiency.

Working Conditions

Fully onsite in Salt Lake City, UT.

Benefits

Comprehensive benefits package including medical, dental, vision, life insurance, 401K with employer match, PTO, and holidays.