Regional Service Manager - South Atlantic Region

QuidelOrtho; United States; On-site; USD 110,000 - 135,000; Full time

Job summary

QuidelOrtho is seeking a Regional Service Manager for the South Atlantic region, overseeing a team of field engineers and coordinating with sales to drive service objectives. The role covers NC, SC, East TN and Atlanta, GA, and requires substantial travel.

Ideal candidates will have 10+ years in field service management, strong leadership, and proven ability to drive customer satisfaction while aligning with regional sales goals.

Qualifications

• BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience.
• 10+ years of direct field service experience, supporting hardware, software, and/or applications at client sites.
• Proven track record in organizational development and field service management.
• Superior people management and people development skills.
• Marketing, Service Planning and Administration, Product Management or other equivalent experience.
• Advanced listening, verbal, and written communication skills.

Responsibilities

• Directly interacts with customers to evaluate satisfaction with field performance and build stronger relationships.
• Organizes and communicates field issues to ensure feedback is acted on and communicated to the appropriate divisions.
• Works with local Sales management to integrate Ortho Care with Regional Sales goals.
• Manages a team of 10+ Field Engineers and Senior Field Engineers; provides performance feedback.

Skills

People management

Communication

Leadership

Strategic planning

Education

BA/BS Degree in Business Management, Science or Engineering

10+ years field service experience

Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Regional Service Manager - South Atlantic Region. The Regional Service Manager is responsible for managing a technical service staff to provide professional/technical support on Clinical Lab/Transfusion Medicine product sales to new and established hospital accounts to achieve sales objectives and greater market penetration. This is a remote/field position that will lead the South Atlantic region covering North Carolina, South Carolina, East Tennessee, and Atlanta, GA.

The Responsibilities

• Directly interacts with customers to evaluate satisfaction with field performance and to help build a stronger relationship between customers and QuidelOrtho.
• Effectively organizes and communicates field issues to be discussed with customers and ensures all feedback is acted on and communicated to the appropriate divisions with QuidelOrtho.
• Works with local Sales management to fully integrate the functions of Ortho Care with Regional Sales goals.
• Assesses, outlines, and communicates the local activities needed to support regional sales goals, focusing on customer retention/growth and teamwork between Sales and Ortho Care
• Manages a team of approximately 10+ Field Engineers and Senior Field Engineers, providing feedback on performance vs. goals and compliance with company and safety policies.
• Responsible for hiring, training, and coaching new hires within their Region.
• Coordinates the resources to deliver service, periodic maintenance, modifications, implementations, and training of equipment within Area to meet required business objectives.
• Work directly with the Area Sales Directors to retain and grow business and engage in the planning and development of strategies to meet or exceed business objectives.
• Plans and executes regional activities to support divisional and company goals, ensuring that all activities are aligned with the accomplishment of business objectives.
• Work with Learning & Development team to identify and implement initiatives that optimize team productivity, drive bench development, and support organizational talent cross-pollination.
• Perform other work-related duties as assigned.

The Individual

• Education: BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience
• Experience: 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites
• Proven track record in organizational development and field service management
• Superior people management and people development skills
• Marketing, Service Planning and Administration, Product Management or other equivalent experience
• Advanced listening, verbal, and written communication skills
• Must stay accessible at all times to customers, direct reports, management and related workgroups, through various company provided communication media (phone, e-mail)
• Travel approximately 75% of time, including weekends/nights (both by plane and car)
• This position is not currently eligible for visa sponsorship

The Key Working Relationship

• Customers including but not limited to Laboratory Managers, Supervisors.
• Field Service: Field Service Engineers, Senior Field Service Engineers, Area Service Engineers, Regional Service Managers, Area Service Directors
• Sales: Area Sales Directors, Account Managers, Strategic Account Executives, Business Development Managers, Channel Sales Managers
• Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists
• Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)

The Work Environment

Typical field-based environment. Ability to be accessible to customers and direct reports, or other related work groups outside normal working hours required. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.

Must maintain a valid driver’s license and ability to maintain an automobile suitable for travel to customer sites, airport, etc.

The Physical Demands

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver’s license and ability to maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to lift up to 50 pounds.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $110,000 USD to $135,000 USD and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [e-mail].