Regional Service Manager (Semiconductor)

Canon Solutions America; Austin (TX); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon swag

Job summary

Canon U.S.A., Inc. is seeking a results-oriented service program leader in the Austin area. You will manage customer support teams, oversee daily operations, and drive process improvements across global sites including Japan.

This role requires up to 50% overnight travel and strong budgeting skills. The ideal candidate has a Bachelor's degree (or equivalent) with 7+ years in management, preferably in semiconductor support or field service, and experience with ServiceMax, MS Office, and Google

Qualifications

• Bachelor's degree or equivalent experience plus 7 years of related experience.
• Experience managing 2+ regular full-time employees.
• Background in semiconductor product support or field service is helpful.
• Budgeting and revenue forecasting experience across multiple accounts.

Responsibilities

• Lead and manage support teams and service departments to assist clients with technical product issues.
• Respond to escalated issues and allocate resources across sites, including international teams.
• Develop and implement customer support processes to boost satisfaction and maintain records.
• Formulate policies and drive their adoption across the organization.
• Identify additional sales opportunities for service products and manage the sales cycle.

Skills

Team management

Budget management

Travel readiness

ServiceMax

MS Office

Google Workspace

Customer support

Education

Bachelor's degree or equivalent

Tools

ServiceMax

Google Workspace

MS Office suite

Job description

About the Role

Are you seeking a new opportunity to work for one of the world’s most admired and respected companies? Located in the Austin area, this position will provide ongoing support to customers including installation, warranty and contract support for Canon’s Photolithography products.

Your Impact

• Manage Canon support teams / service department daily functions to ensure clients receive assistance with technical aspects of products and services.
• Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
• Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.
• Formulate and revise customer support policies and promote their implementation.
• Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (ie spare parts, contracts, etc), and manage the sales process.
• Update the team on new information related to products, procedures, and trends.
• Assess support statistics, analyze data and prepare detailed reports with recommendations for improvement.
• Identify and address staff training and coaching needs, oversee and evaluate the team's ongoing training efforts.
• Deliver performance evaluations and follow the disciplinary process
• Manage budgets as appropriate
• Travel weekly to customer sites.

About You: The Skills & Expertise You Bring

• Bachelors degree in a relevant field or equivalent experience required plus 7 years of related experience and management of 2 or more regular full time employees
• Semiconductor industry, product support field service helpful
• Experience analyzing and managing budgets and revenue forecasts through multiple accounts
• Intermediate MSOffice and Google Workspace experience preferred
• Experience with ServiceMax a plus
• May require considerable travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
• Job may require up to 50% overnight travel
• In accordance with applicable law, we are providing the anticipated base salary for this role; $96,880 - $145,090 annually

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
• A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

• #PM19 #LI-NF1 #LI-ONSITE
• Bachelors degree in a relevant field or equivalent experience required plus 7 years of related experience and management of 2 or more regular full time employees
• Semiconductor industry, product support field service helpful
• Experience analyzing and managing budgets and revenue forecasts through multiple accounts
• Intermediate MSOffice and Google Workspace experience preferred
• Experience with ServiceMax a plus
• May require considerable travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
• Job may require up to 50% overnight travelIn accordance with applicable law, we are providing the anticipated base salary for this role; $96,880 - $145,090 annually