Regional Service Delivery Coordinator Full Time 2nd Shift

Staples; Manchester (CT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Shift differential

Online and retail discounts

401(k) matching

Flexible PTO

Holiday schedule

Job summary

Staples is seeking a full-time associate to support the Third Party Management Team and internal groups. You will communicate across teams, resolve delivery issues, and document processes to ensure timely resolutions.

You will work in a warehouse environment with Windows software skills, learn WMS systems, and adapt to seasonal temperature changes while prioritizing client satisfaction and efficient time management.

Qualifications

• Must be at least 18 years old.
• 1+ years of basic English language skills.
• High School Diploma / GED or equivalent work experience.

Responsibilities

• Serve as central contact for Staples Third Party Management and internal teams.
• Provide superior customer service and resolve delivery issues throughout the day.
• Troubleshoot, document processes, and ensure timely resolution of customer issues.
• Handle pickups, deliveries, urgent logs, shortages and damages logs; contact customers as needed.

Skills

Basic English

Customer service

Team player

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Outlook

Excel

WMS systems

Job description

2:00pm-10:30pm/Monday-Friday

Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you’ll be doing:

• Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers.
• Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed.
• Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed.
• Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed.

What you bring to the table:

• Ability to work on a computer using Windows including Microsoft Word, Outlook and Excel and ability to learn/understand WMS systems.
• Ability to adopt our safety procedures quickly and ensure safe work practices.
• Ability to work in a warehouse environment with seasonal temperature variations.
• Highly motivated with an aptitude to learn new projects, processes and procedures.
• A focus on client satisfaction and time management.
• As a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need.

Qualifications:

What’s needed- Basic Qualifications:

• Must be at least 18 years old
• 1+ years of basic English language skills (both verbal and written communications)

What’s needed- Preferred Qualifications:

• High School Diploma /GED or equivalent work experience

We Offer:

• Competitive Pay $21.70-$26.15/hour +$1.00/hour Shift Differential
• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.