Regional Sales Support Lead – Remote & Dealer Growth

ENVE Composites; Ogden (UT); Hybrid; USD 60,000 - 85,000; Full time

Job summary

ENVE Composites is seeking a Regional Sales Support Specialist to serve as a key connection among riders, dealers, and ENVE teams, providing premium consumer and dealer support for product selection, sales, technical service, warranty, order management, and fulfillment.

The role reports to the Global Customer Experience Manager and works with the Global Technical Service Manager on technical service, warranty, and escalation. Based in Ogden, UT with remote-work flexibility.

Qualifications

• Bachelor’s degree in business, sales, marketing, communications, or related field.
• 2+ years of experience in customer experience, dealer support, technical service, warranty administration, or related cycling-industry role.
• Working knowledge of cycling products, dealer channels, and cycling culture.
• Experience providing consumer- and dealer-facing support.
• Experience using CRM, ERP, ticketing, warranty, or other operational systems. Zendesk and SAP preferred.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Provide Consumer and Dealer Support: Serve as a primary support contact for consumers and dealer accounts through Zendesk, telephone, email, and other approved communication channels. Manage inquiries involving product selection, technical support, warranty processing, order management, fulfillment, and post-purchase needs while delivering responsive, accurate, and professional service.
• Support Dealer Relationships and Regional Sales: Partner with Factory Representatives and the Sales team to support dealer engagement, territory objectives, account follow-up, order-book management, product-availability communication, sales initiatives, and issue resolution.
• Execute Technical Service Warranty and Claims Processes: Perform assigned technical-service, warranty, and claims-administration responsibilities in accordance with established policies, SOPs, workflows, documentation requirements, and service standards.
• Coordinate Cross Functional Operations and Maintain Records: Collaborate with Customer Experience, Sales, Technical Services, Operations, Fulfillment, Product, Marketing, and other departments to resolve consumer and dealer needs throughout the sales and service process.
• Support Continuous Improvement and Brand Engagement: Identify and communicate customer feedback, recurring service trends, product concerns, and opportunities to improve workflows, service quality, and operational efficiency.

Skills

Customer service

Communication

Team collaboration

Problem solving

Time management

Attention to detail

Customer advocacy

Education

Bachelor’s degree in business, sales, marketing, communications, or related field

Tools

Zendesk

SAP

Microsoft Outlook

Excel

PowerPoint

Job description

ENVE Composites is seeking a Regional Sales Support Specialist to serve as a key connection among riders, dealers, and ENVE teams, providing premium consumer and dealer support for product selection, sales, technical service, warranty, order management, and fulfillment.

The role reports to the Global Customer Experience Manager and works with the Global Technical Service Manager on technical service, warranty, and escalation. Based in Ogden, UT with remote-work flexibility.