Regional Sales Service Representative

St. Charles Trading; Elgin (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

EAP

401(k) with match

Paid time off

Holidays

Career development

Job summary

St. Charles Trading Inc. in Elgin, IL currently seeks a full-time Regional Sales Service Representative to grow margins and order sizes while coordinating with internal staff and customers. The role emphasizes accurate product delivery, data-driven decisions, and collaboration with sales teams.

The ideal candidate will have 3–5 years of customer service experience in a similar food ingredient environment, strong communication skills, and the ability to analyze market trends and costs.

Qualifications

• Strong verbal and written communication with all levels.
• Analytical and detail-oriented for data-driven decisions.
• Self-motivated with minimal guidance.

Responsibilities

• Manage sales transactions by analyzing costs, prices and margins.
• Execute data entry with accuracy and urgency.
• Provide timely, friendly customer service to customers and staff.
• Ensure orders and paperwork are accurate and on time.
• Move slow-moving inventory to optimize stock.
• Collect accounts receivable.
• Participate in sales promotions to grow the business.
• Identify additional services to drive growth.

Skills

Communication

Analytical skills

Phone presence

Reading reports

Self-motivated

Education

High School Diploma or GED

Some college preferred

Job description

St. Charles Trading Inc. is a global distributor of food ingredients, providing customers with value- added products and services, serving many industries.

For additional information about us, please visit www.stcharlestrading.com

We are seeking full-time Regional Sales Service Representatives supporting our Elgin, IL, location. This position generally works Monday-Friday, generally 8 am - 5 pm. The ideal candidate will help grow the company by working with internal staff, sales representatives, and customers to improve margin, add products, and accurately and effectively deliver products to our customers. This is a fast-paced, growing company in the food industry.

Duties/Responsibilities:

• Manage and improve sales transactions by analyzing costs, prices, and the ability to increase order size. Monitor market trends. Negotiate and ask for orders. Meet target margin established for each transaction.
• Execute all data entry with urgency and accuracy.
• Provide timely, accurate, and friendly customer service to customers and internal staff.
• Ensure customers receive their orders and paperwork accurately and on time.
• Move slow-moving inventory.
• Collect accounts receivable.
• Participate in sales promos and other efforts to grow the business.
• Identify additional services and responsibilities that can drive more growth to the company's bottom line.

Required Skills/Abilities:

• Strong verbal and written communication skills with the ability to interact with individuals at all levels of the organization.
• Analytical, detail-oriented, methodical, efficient, and able to leverage research and data to help guide decisions.
• Strong phone presence, listening, and presentation skills.
• Able to read and analyze reports.
• Self-motivated and a self-starter who can work with minimal guidance.

Education and Experience:

• High School Diploma or GED (required); some college preferred.
• 3-5 years’ customer service experience in a similar role or industry (food ingredient).
• Proficient with corporate productivity and web presentation tools.
• Medical, dental, and vision benefits
• Employer-paid life insurance and Employee Assistance Program (EAP)
• 401(k) plan with partial company match
• Paid time off and holidays
• Career development and training opportunities
• A collaborative and team-oriented work environment

Benefits are available on the 1st of the month following 30 days of employment