Regional Sales Operations Leader

USI Insurance Services; Arizona; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k)

FSA/HSA

Disability insurance

Life insurance

Paid time off

Paid family leave

Paid holidays

Job summary

USI Insurance Services in Kentucky is seeking a Regional Sales Operations Leader (RSOL) to partner with regional leaders and drive efficiency in the sales process, focusing on the front end (GET). This role supports new business growth and producer success by improving prospect quality, assignment, engagement, and first appointment activity.

You will guide the Sales Support team, optimize prospect engagement, and ensure consistent execution of best practices across offices to drive performance.

Qualifications

• 5+ years of experience in insurance brokerage, carrier, or a related field.
• Proven ability to lead, motivate, and influence teams.
• Experience developing and executing sales or marketing strategies.
• Excellent verbal and written communication skills.
• Goal-oriented mindset.

Responsibilities

• Manage the Sales Support team, including SMS, SES, and RFP Specialists, ensuring staffing and alignment to metrics.
• Oversee prospect strategy and assignment (U Match) to provide quality opportunities by size, geography, and industry.
• Guide prospect engagement efforts, including contact strategy, events, and Centers of Influence support.
• Monitor producer activity and first appointments; address gaps with Practice Leaders.
• Collaborate with producers to resolve quality prospect and warming strategy issues.
• Ensure consistent execution of Engagement Day and other sales activity best practices.
• Review sales funnel metrics and tool usage; implement improvements with leadership.
• Partner with Practice Leaders on rollout and adoption of new sales tools.

Skills

Leadership

Strategy development

Sales enablement

Communication

Goal oriented

Job description

Job ID

32622

Description and Requirements

About the Role:

The Regional Sales Operations Leader (RSOL) partners closely with the Regional CEO, Regional Practice Leaders, and local Practice Leaders to drive efficiency and consistency across the USI sales process, with a particular focus on the front end (GET). This role is dedicated to improving prospect quality, assignment, engagement, and first appointment activity to support new business growth and producer success. The RSOL also collaborates with the national VP of Revenue Operations to implement best practices and optimize performance across the region.

What You'll Do:

• Manage the Sales Support team, including Sales and Marketing Specialists (SMS), Sales Enablement Specialists (SES), and RFP Specialists (RFP), ensuring appropriate staffing and alignment to metrics.
• Oversee prospect strategy and assignment (U Match), making sure producers have the right volume and quality of opportunities by size, geography, and industry vertical.
• Guide prospect engagement efforts, including contact strategy, events, Executive Series follow-up, and Centers of Influence support.
• Monitor producer activity, effort, and first appointments; partner with Practice Leaders to address gaps and improve outcomes.
• Collaborate with producers to resolve quality prospect and warming strategy issues.
• Ensure consistent execution of Engagement Day and other sales activity best practices across offices.
• Regularly review sales funnel metrics and sales tool utilization to identify gaps; work with leadership to implement improvements.
• Partner with Practice Leaders on rollout and adoption of new sales tools and enhancements.
• Continuously improve sales process efficiency by identifying issues and implementing solutions aligned with USI best practices.

What We're Looking For:

• 5+ years of experience in insurance brokerage, carrier, or a related field.
• Proven ability to lead, motivate, and influence teams.
• Experience developing and executing sales or marketing strategies.
• Excellent verbal and written communication skills.
• Goal-oriented mindset.

#LI-AM2

#Hybrid

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.