Regional Sales Manager

D.L. Evans Bank; Orem (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Long-term Disability Insurance

Job summary

D.L. Evans Bank in Utah invites applications for a Mortgage Department Supervisor role. You will oversee the mortgage team, set objectives, delegate tasks, and ensure compliance with lending policies while delivering excellent customer service.

You will mentor loan officers, conduct regular performance reviews, and drive cross-selling of bank products. This role requires strong leadership, communication, and a commitment to operational excellence in a community bank setting.

Qualifications

• Experience supervising mortgage department staff and setting goals.
• Strong knowledge of mortgage products and compliance procedures.
• Proven ability to coach and develop loan officers.
• Excellent communication and customer service skills.

Responsibilities

• Supervise Mortgage Department personnel to ensure optimal performance.
• Provide leadership to mortgage loan officers through goal setting and delegation.
• Review loan documents for compliance and resolve deficiencies.
• Conduct staff meetings and one-on-ones.
• Coordinate training and cross-selling of Bank products.
• Oversee loan origination processes and approvals.
• Recruit and train mortgage loan officers.
• Maintain professional relationships with customers, realtors, and builders.
• Ensure accuracy of records and reports.

Skills

Leadership

Mortgage knowledge

Compliance oversight

Staff supervision

Training and development

Interpersonal communication

Sales cross-selling

Performance management

Interviewing

Job description

Job Description

• Effectively supervises Mortgage Department personnel, ensuring optimal performance.
• Provides leadership to assigned mortgage loan officers through effective objective setting, delegation, and communication. Works with employees to establish and meet department and individual goals.
• Reviews loan documents and packages and verifies that loan officers are following established compliance procedures. When deficiencies are identified, affected employees are counseled and problems are resolved timely.
• Conducts regular staff meetings and one-on-ones.
• Ensures that personnel are well trained, effective, and optimally utilized and scheduled. Monitors training needs and implements programs as required.
• Promotes cross-selling of Bank retail products by mortgage loan officers and support staff. Set goals and tracks progress as needed.
• Conducts performance appraisals as required. Formulates and implements corrective actions as needed.
• Provides support and assistance to mortgage loan officers as needed.
• Actively recruits and trains mortgage loan officers.
• Assumes responsibility for the effective and professional completion of assigned loan origination functions.
• Interviews, takes applications, and processes preliminary documentation for loan requests. Discusses loan alternatives, credit criteria, interest rates, and loan documentation in such a manner as to elicit positive responses from customers.
• Performs follow-up work as necessary to achieve conditional approval within established time frames.
• Notifies customer if loan is referred back to officer due to issues with ratios or credit ratings.
• Advises customers of loan approval or denial. Explains loan denials precisely and clearly to customers.
• Completes lending operations in accordance with established Bank policies and legal requirements.
• Assumes responsibility for establishing and maintaining effective and professional business relations with customers, realtors and building professionals.
• Answers questions and requests and resolves problems.
• Informs customers of Bank loan policies and services.
• Counsels customers regarding money management and financial matters. Counsels customers whose loan requests were denied, explaining reasons and alternatives.
• Maintains and projects the Bank's professional reputation.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Bank personnel and with management.
• Coordinates functions with related departments and Branches and provides support as needed.
• Assists residential mortgage lending personnel as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings and committees as required.
• Completes required records and reports.
• Assumes responsibility for related duties as required or assigned, including:
• Maintaining the professional reputation of D.L. Evans Bank.
• Serving as a representative for D.L. Evans Bank in the community.
• Keeping the work area clean, secure, and well-maintained.
• Completing special projects as assigned.
• Attending meetings as required.
• Fulfilling security responsibilities associated with this position.

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance