Regional Receptionist/Switchboard Operator

Texas Health and Human Services; San Antonio (TX); On-site; USD 35,000 - 37,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) in San Antonio seeks a Regional Receptionist/Switchboard Operator to greet visitors, answer calls, and route inquiries. The role supports regional administration with clerical tasks and coordination of training rooms.

The position requires a high school diploma or GED and experience with Microsoft Office; telework is not available, and the job may involve light travel as needed.

Qualifications

• High School diploma or GED required.
• Experience in receptionist and telephone switchboard operations.
• Ability to communicate effectively in writing as demonstrated in the application.
• Experience using Microsoft Office Suite.

Responsibilities

• Answers, places and routes calls; greets clients and visitors.
• Directs callers to proper staff and notifies staff of arrivals.
• Performs administrative tasks and supports scheduling for regional headquarters.
• Sorts mail and assists with scheduling training rooms.

Skills

Office administration

Customer service

Microsoft Office

Multitasking

Communication skills

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Date: Oct 5, 2026

Location: SAN ANTONIO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Regional Receptionist/Switchboard Operator

Job Title: Administrative Asst III

Agency: Health & Human Services Comm

Department: Region 8 Administration

Posting Number: 22031

Closing Date: 04/05/2027

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $3,126.03 - $3,320.33

Pay Frequency: Monthly

Salary Group: TEXAS-A-13

Shift: Day

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: SAN ANTONIO

Job Location Address: 11307 ROSZELL

MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN

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Brief Job Description

Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places and routes calls. Answers routine questions and refers callers to appropriate resources. Greets clients and visitors, answers general questions and notifies staff of clients and visitors. Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs)

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Greets clients and visitors, answers general questions, provides general information and may explain rules/procedures. Directs callers to proper staff (may involve notification to staff that the visitor has arrived.) (30%)
• Answers and routes calls. May refer callers or visitors to services or resources at other agencies or organizations. (30%)
• Performs administrative or support work for Regional Administrative Services (for example, but not limited to typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports scheduling training rooms at regional headquarters.) (30%)
• Sorts incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)

Registrations, Licensure Requirements Or Certifications

Valid Class C Texas Driver's License.

Knowledge, Skills And Abilities (KSAs)

• Knowledge of modern office practices, procedures, and office machines/equipment.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Skill in organizing and prioritizing workload.
• Skill in managing multiple priorities.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts
• Ability to communicate effectively orally and in writing.
• Ability to lift, push, pull and carry 30 lbs.

Initial Screening Criteria

High School diploma or GED is required. Experience in performing clerical related work such as receptionist and telephone switchboard operator. Ability to communicate effectively in writing as demonstrated in the application. Experience in computer usage including Microsoft Office Suite.

Additional Information

May assist with emergency/disaster situations throughout the state. Ability to travel which may include overnight stays. Please note that while the posted salary range for this position is $3,126.03 to $3,320.33, only former and current Health and Human Services Commission employees will be offered a salary above $3,126.03. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $3,126.03 if they have recent, comparable experience. Recent experience includes experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $3,126.03. In compliance with the American Disabilities Act (ADA), HHS agencies will provide reasonable accommodations during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: SAN ANTONIO