Regional Portfolio Manager

Cascade Management; Tigard (OR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Rx

PTO

11 Paid Holidays

Disability Insurance

Life Insurance

EAP

Accident Plan

Cancer Plan

Flex Benefit

Job summary

You will supervise peer managers, work with owners, ensure regulatory compliance, and implement strategies to improve resident service and asset value. This is a full-time, on-site role with an emphasis on leadership and financial oversight.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 3+ years of community management experience with 500+ units.
• 2+ years managing multiple properties in a role with leadership responsibilities.
• CPM or ARM certification preferred.

Responsibilities

• Formulate and manage annual operating and capital budgets for communities and report monthly on performance.
• Oversee financials including timely payment of invoices and arrears plans.
• Collaborate with Accounts Receivable to ensure timely collections and address anomalies.
• Attend meetings with owners to discuss performance and action plans.
• Ensure all operational functions (rent increases, notices, inspections) are budgeted, tracked, and implemented.
• Recruit, hire, train, and manage staff; escalate performance issues with HR for progressive discipline.
• Maintain harmonious relationships with ownership groups; fulfill requests from ownership and third parties.
• Meet with community staff regularly to monitor performance and provide training and feedback.
• Coach and develop on-site staff to improve stability and performance.
• Identify training needs for field staff with senior managers and HR.
• Ensure compliance with local, state, and federal laws affecting the industry and resident relations.
• Make regular site visits to ensure property health and safety standards are met.
• Oversee maintenance quality through preventative inspections and timely work orders.
• Address emergencies after hours and coordinate with on-site teams.
• Approve repairs and maintenance contracts within delegated authority and monitor vendor performance.
• Monitor PBV waitlists and related certifications; address deficiencies with HR when needed.
• Maintain property records and security standards per Cascade protocols.
• Review and approve on-site staff timecards.
• Perform other duties as required.

Skills

Budgeting & finance

Leadership & supervision

Vendor management

Data-driven decision making

MS Office proficiency

Education

High school diploma or GED

Bachelor's degree preferred

3+ years Community Management (500+ units)

2+ years multi-property management

CPM or ARM certification preferred

Tools

Excel

Word

MS Office

Job description

About Us

Compensation: $85,000-110,000 Annually

Schedule: Monday-Friday (8:00am - 5:00pm)

Hours: 40 Full Time, Exempt

Location: Tigard, OR. Corporate Office.

Portfolio Location: Portland Metro

Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.*

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Cascade Management’s Service Model is the foundation of everything we do andis expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integralpart of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Essential Functions and Responsibilities

Summary

The Regional Portfolio Manager oversees the entire operation of an assigned portfolio of communities. The Regional Portfolio Manager is responsible for achieving the financial and compliance goals established for each community and for meeting any other established operational goal. Each Regional Portfolio Manager supervises all staff assigned to the communities and works under the direct supervision of the Sr. Regional Portfolio Manager.

1. Formulate and manage the operational and capital budget for the communities (annually), track and report on the financial performance of the communities (monthly), and implement strategies for enhancing the value of the assets. Meet regularly with Sr. Regional Portfolio Manager to report on portfolio performance.*

2. Responsible for financial oversight including review and approval of invoices for properties within portfolio in a timely manner, provide plan for outstanding late invoice payment.*

3. Work with Accounts Receivable to ensure timely collection and notify the accounting department of any abnormalities. *

4. In partnership and guidance of the Sr. Regional Portfolio Manager, attend regular meetings with property owners to discuss the property performance and critical areas that need addressing, utilizing a structured meeting with agenda.*

5. Ensure all operational functions of the properties (rent increase, notices, violations, inspections and reports) are budgeted, tracked, and implemented as scheduled. With Sr. Regional Portfolio Managers, implement strategies for achieving high operational performance in the areas of expense management, resident retention and service, income generation, and collections. *

6. Recruit, hire, train, and manage the performance of direct reports and take appropriate actions to ensure achievement of performance expectations; contact Human Resources and work in collaboration when performance issues are identified to provide progressive discipline for correction. Promote staff accountability and responsibility. *

7. Responsible for working with ownership groups and maintaining harmonious relationships. *

8. Responsible for fulfilling all requests from ownership and third parties, for the Portfolio.

9. Meet regularly with Community Staff to monitor performance, provide training and deliver feedback on work provided.

10. Coach, train, develop and proactively manage performance for community staff to create stability.

11. Identify specific individual training and development needs for field staff as needed, working in collaboration with the Sr. Regional Portfolio Managers and Employee Development Department regarding specific training requests.

12. Ensure direct reports are in compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations.*

13. Make regular visits to each property site and ensure that the interior and exterior of the community meet Cascade Management safety and appearance standards. Responsible for overall property health.*

14. Ensure quality maintenance of each property through tracked regular preventative maintenance inspections and timely completion of work orders. *

15. Address maintenance emergencies promptly, responding to after-hours calls.

16. Work with Community Managers to assure on site work is done satisfactorily. Approve all repair, operating and maintenance contracts, within delegated contracting and signing authority, utilizing approved vendors while monitoring vendor performance. Report all property related issues.*

17. Monitor annual certification continuously with regards to PBV waitlists, and other related certifications. Address deficiencies in a timely manner and involve Human Resources with identified staff performance deficiencies.*

18. Maintain property records in accordance with Cascade Security Protocols and ensure the properties are equipped with appropriate equipment to meet security requirements. Regular security checks performed.*

19. Review and approve site staff timecards.

20. Perform other duties as required.*

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisor Responsibilites

May directly supervise between 10 and 50 employees.

Travel Requirements

Travel requirements vary but may be as much as 50% of the time. Travel as required for in person classes and annual education conferences.

Education and/or Experience

High school diploma or general education degree (GED).

Bachelors degree (B.A./ B.S.) preferred.

3+ years of Community Management experience with 500 units or more required.

2+ years with experience in multiple properties in management position equivalent required.

2+ years of proven increased responsibility and staff oversight required.

3+ years of Tax Credit, HUD and/or affordable housing experience required.

Experience in Finance and Budgeting required.

Certificates, Licenses, and Registrations

Valid Driver’s License and insurance is required for travel to properties and job functions.

CPM or ARM is preferred.

Technology and Data Analytics

In an increasingly data-driven world, Managers need to harness technology and data analytics to enhance decision-making and operational visibility. Proficiency in this area involves understanding data collection methods, analytical tools, and information systems. By leveraging data, Managers can make informed decisions, predict trends, and measure the effectiveness of operational strategies. Ability to operate various work systems and software in an office setting. High level proficiency in MS Office products like Outlook, Excel and Word are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.